Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dunker Ramirez

Houston,TX

Summary

Bilingual Retail Sales Manager with experience driving business growth and creating positive working environment. Eager to apply outstanding client rapport and marketing strategy skills to augment employer's services and market share.

Overview

33
33
years of professional experience

Work History

Retail Sales Manager

DH Tire
Houston, Texas
12.2020 - Current
  • Maintained online sales quotas, exceeded sales of over 1 million in my department.
  • Online marketing through Facebook and IG.
  • Provided 20 plus years of product knowledge in tires, wheels, ATV & UTV.
  • Designated and facilitated a team of tire technicians.
  • Inventory of products were always maintained and up to date.
  • Motivated staff to create a clean, enjoyable environment with appropriate product availability.
  • Kept up to date with market trends pertaining to the industry, customer preferences & competitor activities.
  • Preparing sales tracking reports as per the requirement of the organization and in a timely manner.

Owner

Sisas Parcero Colombian Catering
Houston, TX
05.2019 - Current
  • Managed day-to-day business operations.
  • Monitored and maintained inventory levels, including supplies and equipment.
  • Prioritized prepping duties to meet deadlines.
  • Planned and organized special events & parties.
  • Adhered to all food safety & personal safety requirements & procedures.
  • Administered all aspects of marketing using all social media platforms.

Sales Associate

Saks Fifth Avenue
Houston, TX
03.2014 - 03.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Recommended accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Exceeded average sales goals & achieved over $750k + in overall sales.

General Manager

Dunk's Wholesale DBA Omair's Tire Center (OTC)
Pasadena, TX
08.2001 - 01.2014
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Utilized enterprise risk management software to improve operational insight and planning.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Identified trends in customer marketplaces to develop valuable solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Responsible for ensuring that all activities handled at the place of business meet health and safety standards set through the City of Pasadena.
  • Organized set up in trade-shows, special events, exhibitions & displays.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Effectively interviewed, hire, train, schedule direct, & evaluate key team members with a strong focus on the delivery of quality customer service & product knowledge.

Co-Owner

Jr.'s Wheel FX
Houston , Texas
06.1993 - 11.2001
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs.

Education

High School Diploma -

C. E. King High School
Houston, TX

Art

The Art Institute of Houston
Houston, TX

Aviation Mechanic

Rice Aviation of Houston
Houston, TX

Skills

  • Budgeting and Expenditures
  • Constructive Feedback
  • Retail Operations
  • Critical Thinking
  • Scheduling Employees
  • Customer Service
  • Persuasive Negotiations
  • Sales Strategies Implementation
  • Networking Events
  • Coaching and Mentoring
  • Sales Quota Management
  • Employee Performance Management
  • Sales Statistics Analysis

Languages

Spanish
Professional Working

Timeline

Retail Sales Manager

DH Tire
12.2020 - Current

Owner

Sisas Parcero Colombian Catering
05.2019 - Current

Sales Associate

Saks Fifth Avenue
03.2014 - 03.2020

General Manager

Dunk's Wholesale DBA Omair's Tire Center (OTC)
08.2001 - 01.2014

Co-Owner

Jr.'s Wheel FX
06.1993 - 11.2001

High School Diploma -

C. E. King High School

Art

The Art Institute of Houston

Aviation Mechanic

Rice Aviation of Houston

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Dunker Ramirez