Dunstan Mulenga
Arlington Heights,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
FRAUD SPECIALIST IV
JP Morgan Chase
07.2022 - Current
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Review and re-certify procedure from change management
- Pull data from Tableau and present data in meaningful way to senior management
- update PowerPoints for new hire training classes and facilitate them
- Relief Team lead in there absence
- Monitor day to day running of the department e.g request system access for specialist returning from leave, generate tickets for any system issues, attend all meetings with leadership
- Escalate unusual call drivers, bad demand,new fraud trends, or customer experience concerns
- respond to escalated accounts from executive office
- Participate in ideation meetings to drive change with LOB
FRAUD SPECIALIST II - CUSTOMER PROTECT GROUP
JPMorgan Chase
08.2019 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Navigate multiple systems while staying engaged with our customers.
- Trained new hires from start to finish for different sites
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
Fraud Specialist I
JP Morgan Chase
01.2017 - 08.2019
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
- Utilize skip-tracing methods to establish valid accounts and make outbound calls to reach customers.
- analyze account transactions to determine if fraud is present on the account.
Default Resolution Specialist
Financial Management Systems
01.2015 - 01.2017
- Consulted with responsible parties to negotiate repayment plans.
- Researched routine and complex problems in order to develop effective solutions.
- Performed skip tracing to locate borrowers and collect on outstanding student debt.
- Followed established company standards and guidelines in all actions.
Education
Bachelor of Science - Business Administration in Information Systems
Southern New Hampshire University
Hooksett, NH06.2025
DIPLOMA II - Business Administration
Association For Business Executives
United Kingdom12.2010
Skills
- Investigation Techniques
- Internal Controls
- Regulatory Knowledge
- Fraud Prevention
- Transaction Review
- Fraud Detection
- Effective Communication
- Procedure Review
- Detection Models
- Data Analysis
Timeline
FRAUD SPECIALIST IV
JP Morgan Chase
07.2022 - Current
FRAUD SPECIALIST II - CUSTOMER PROTECT GROUP
JPMorgan Chase
08.2019 - Current
Fraud Specialist I
JP Morgan Chase
01.2017 - 08.2019
Default Resolution Specialist
Financial Management Systems
01.2015 - 01.2017
Bachelor of Science - Business Administration in Information Systems
Southern New Hampshire University
DIPLOMA II - Business Administration
Association For Business Executives