Dunya Da Silva Monteiro
New Bedford,MA
Summary
Dynamic professional with a versatile background in engineering and customer service. Known for strong attention to detail and adaptability, contributing to improved workflow and customer satisfaction in diverse roles. Ready to leverage expertise to enhance operational efficiency and service delivery.
Overview
9
9
years of professional experience
Work History
Aircraft Maintenance Engineer
Republic Airways Holdings Inc
Boston, MA
07.2025 - Current
- Conducted routine inspections on aircraft systems to ensure compliance with safety standards.
- Assisted in troubleshooting mechanical issues using diagnostic tools and technical manuals.
- Performed scheduled maintenance on various aircraft components, enhancing operational reliability.
- Collaborated with senior engineers to implement maintenance protocols and best practices.
- Documented maintenance activities accurately in compliance with regulatory requirements.
- Supported inventory management of spare parts and tools to optimize workflow efficiency.
Patient Care Coordinator
Mass General Hospital
Boston, MA
10.2023 - 05.2024
- Coordinated patient appointments and clinical procedures to enhance workflow efficiency.
- Managed patient communications, providing timely updates on treatment plans and schedules.
- Streamlined patient intake processes, reducing wait times and improving overall satisfaction.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery for patients.
- Developed training materials for new staff, fostering knowledge sharing and best practices.
- Implemented electronic health record systems to improve data accuracy and accessibility.
- Analyzed patient feedback to identify areas for service improvement and operational adjustments.
Banker
Citizens Bank
Boston, MA
10.2020 - 08.2023
- Managed customer accounts, ensuring accurate transactions and seamless banking experiences.
- Developed and implemented strategies to enhance customer satisfaction and retention.
- Trained new staff on operational procedures and best practices for account management.
- Analyzed financial data to identify trends and provide insights for product offerings.
- Collaborated with cross-functional teams to streamline processes and improve service efficiency.
- Led initiatives to optimize branch performance, resulting in improved workflow efficiency.
Sales Associate
The Home Depot Inc
Boston, MA
05.2017 - 09.2020
- Delivered exceptional customer service by assisting customers with product selection and inquiries.
- Maintained accurate inventory levels through regular stock checks and replenishment processes.
- Collaborated with team members to achieve sales goals and improve store performance.
- Trained new associates on product knowledge, sales techniques, and customer engagement strategies.
- Executed visual merchandising standards to enhance product displays and attract customer attention.
Education
Certificate - Sales
Metropolitan School of Real Estate
Boston, MA04.2026
Bachelor of Arts - Business Administration And Management
Pine Manor College
Chestnut Hill, MA12.2021
Associate of Science - Engineering
Cape Cod Community College
West Barnstable, MA12.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
Cape Verdean Creole
Native or Bilingual
English
Full Professional
Timeline
Aircraft Maintenance Engineer
Republic Airways Holdings Inc
07.2025 - Current
Patient Care Coordinator
Mass General Hospital
10.2023 - 05.2024
Banker
Citizens Bank
10.2020 - 08.2023
Sales Associate
The Home Depot Inc
05.2017 - 09.2020
Certificate - Sales
Metropolitan School of Real Estate
Bachelor of Arts - Business Administration And Management
Pine Manor College
Associate of Science - Engineering
Cape Cod Community College