Duong Le
Houston,TX
Summary
Dynamic professional with proven leadership at Panda Express, excelling in team management and staff development. Enhanced customer satisfaction through innovative sales strategies and streamlined operations. Recognized for attention to detail and effective communication, driving team performance and achieving sales targets. Committed to fostering a collaborative and efficient work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Person in Charge
Panda Express
11.2023 - Current
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Associate
IS Duty Free
01.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Dufry Tax & Duty Free
09.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Benjamin O Davis High School
Houston06.2016
Skills
- Effective leadership
- Team management
- Staff development
- Innovation skills
- Attention to detail
- Verbal and written communication
- Safety protocols
- Operations management
- Policy and procedure development
- Team building
Certification
Excellent In Service Award
Languages
Vietnamese
Native or Bilingual
Timeline
Person in Charge
Panda Express
11.2023 - Current
Sales Associate
IS Duty Free
01.2020 - 04.2021
Sales Associate
Dufry Tax & Duty Free
09.2019 - 12.2019
Benjamin O Davis High School
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