Summary
Overview
Work History
Education
Skills
Timeline
Generic

Duquan Shannon

Charlotte,NC

Summary

Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.

Overview

14
14
years of professional experience

Work History

Customer Service Sales Representative

Tru Green
04.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Trained and mentored new sales representatives.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Developed and maintained strong relationships with clients to enhance customer loyalty.
  • Analyzed sales data to refine strategies and maximize revenue potential.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product presentations to educate customers on features, benefits, and competitive advantages.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Server

Aura Rooftop Bar
09.2021 - 10.2023
  • Established menu knowledge, and built rapport with customers to achieve average order sizes 10% over target
  • Recommended wine pairings with dishes along with desserts to provide an exceptional experience for diners that contributed to boosting the restaurant's ratings by 21%
  • Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
  • Helped management and kitchen staff reduce idle time by 3 minutes by carrying out any dish that was ready, regardless of server responsible

Banquet Server

Fairmont San Francisco
01.2012 - 03.2018
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Arranged linens and table settings according to seating plan and event theme.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Bachelor of Arts - Interior Architecture

Academy of Art University
San Francisco, CA
01-2029

Skills

  • Professional appearance
  • Collaborative
  • Active Listening
  • Product and Service Knowledge
  • Product promotions
  • Product and service sales
  • Reliability
  • Adaptability
  • Interpersonal communication skills
  • Exceptional customer service
  • Point of sale operation

Timeline

Server

Aura Rooftop Bar
09.2021 - 10.2023

Customer Service Sales Representative

Tru Green
04.2018 - Current

Banquet Server

Fairmont San Francisco
01.2012 - 03.2018

Bachelor of Arts - Interior Architecture

Academy of Art University

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