Duran Kelly Jr
Baltimore
Summary
Developed leadership and strategic planning skills in fast-paced environment, focusing on operational efficiency and team performance. Excels at identifying opportunities for process improvement and fostering collaborative work cultures. Seeking to transition into new field, leveraging expertise in team management and process optimization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon
04.2025 - Current
- Managed daily sort operations averaging 21,500+ packages per shift with sustained equipment limitations.
- Boosted throughput by 36%, achieving 30,000 units per shift over four consecutive sort cycles.
- Implemented revised labor allocation models to alleviate bottlenecks and increase labor efficiency.
- Restructured workflow by decoupling pallet wrapping from primary tasks, gaining 1,000+ units weekly.
- Improved downstream process output (DPMO) by 4,000 units via standard work adjustments and clearer role accountability.
- Cross-trained 50+ team members across departments to improve shift flexibility and operational resilience.
- Launched recurring lane-side feedback sessions to enhance safety adherence, PPE use, and employee engagement.
- Maintained consistent KPIs across quality, safety, and engagement metrics.
Seasonal Device Support Associate
DALY Computers, Inc.
08.2024 - 10.2024
- Processed and tracked over 100 devices daily for redistribution in compliance-driven environment.
- Maintained 100% documentation accuracy for all incoming and outgoing inventory.
- Managed warehouse logistics and inventory flow for over 1,000 items monthly.
E-Commerce Fulfillment Specialist (Seasonal)
Whole Foods Market Inc.
01.2024 - 05.2024
- Fulfilled 50+ orders per shift while ensuring 85%+ accuracy rate through strict quality protocols.
- Collaborated with delivery teams and customers to resolve order concerns and track special requests.
- Provided support during peak periods, ensuring fulfillment goals were consistently met.
Crew Member
Trader Joe’s
11.2022 - 08.2023
- Delivered high-touch customer service to over 100 patrons per shift.
- Processed 200+ transactions with 99% accuracy and adhered to store inventory processes.
- Assisted with inventory audits and team operations to support daily business needs.
Education
BSc - Kinesiology
University of Maryland
College Park, MD05.2024
Skills
- Throughput improvement
- Leading and cross-training large teams
- Workflow efficiency enhancement
- Vendor coordination
- KPI monitoring
- Inventory management
- Proficient in Microsoft Excel, Word, and PowerPoint
- Power BI data visualization
Certification
BCR Cyber
- CompTIA A+ Curriculum: Mastered hardware troubleshooting, operating systems, and basic networking to support enterprise-level device management.
- CompTIA Network+ Curriculum: Gained proficiency in network architecture, protocols (TCP/IP), and troubleshooting connectivity issues within complex infrastructures.
- CompTIA Security+ Curriculum: Focused on identifying security threats, implementing secure network designs, and understanding risk management protocols.
- Technical Application: Applied cybersecurity fundamentals to operational technology (OT) and physical security environments.
Timeline
Area Manager
Amazon
04.2025 - Current
Seasonal Device Support Associate
DALY Computers, Inc.
08.2024 - 10.2024
E-Commerce Fulfillment Specialist (Seasonal)
Whole Foods Market Inc.
01.2024 - 05.2024
Crew Member
Trader Joe’s
11.2022 - 08.2023
BSc - Kinesiology
University of Maryland