DURAN STANLEY
Asheville,NC
Summary
Experienced bilingual hotelier with years of expertise, adept at optimizing workflows and delivering exceptional customer service. Goal-oriented manager with a Bachelor's in Hospitality Management and successful GM experience in full-service hotels. Energetic Hotel Manager skilled in cost-cutting without compromising service quality, driving company growth through marketing, sales, and organic strategy development. Exceptional knowledge of venues, tourist attractions, dining, and entertainment offerings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Task Force General Manager
Holiday Inn
Asheville, NC
01.2025 - Current
- Raised TripAdvisor ranking from number 28 out of 37 hotels, to the #4 hotel in Asheville
• Maintained occupancy at 92% and above, while driving 3-6% ADR gains over 4 months
Task Force Resort Director
Snowking Resort
Jackson, WY
07.2024 - 01.2025
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Increase food and beverage revenues by 10%
- help achieved AAA four Diamond Award 2024
- provided leadership to Snowking Resort.
- created and rolled out guest service training across each departments and raising service scores from bottom 20% of the company to top 25% with in my first 2 months.
Task Force General Manager
Cambria Hotel
Rockhill, NC
12.2023 - 07.2024
- Lowered operations cost by 40%, terminated outsourcing, and increased revenue by 40%.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Established quality assurance standards for each department to ensure high levels of service delivery.
Task Force General Manager
Four Points By Sheraton
02.2023 - 12.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
- Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous te
General Manager
Homewood Suites by Hilton
01.2021 - 12.2022
- Recruited to open a new lifestyle-branded hotel from inception through open date, sourcing and furnishing all soft goods and accoutrements with a $1M budget; provided leadership and strategic vision to hire staff and inspire high guest service standards toward profitable business operations. Furloughed due to COVID-19.
- Consistently met and exceeded KPI's (12% during post-pandemic season)
- Provided exceptional guest service, which increased positive reviews from the guests (the score increased from 2.5 to 3.7 within 4 months)
- Increased ADR from $80 to $130 by conducting local market analysis.
General Manager
Washington Marriott Wardman Park
11.2017 - 04.2020
- ADR over budget by $6.49
- Rev Par over budget by $5.59
- Rooms revenue over budget by $193,189
- Enhanced team morale and motivation
- Enhanced the over-all guest experience
- Listened to the team to create an enhanced guest service culture.
- Manager a Hotel that has 1,153 guest rooms, including 104 suites, and boost more than 196,222 square feet and events space featuring a 95,000 square foot exhibition hall. The meeting space includes the 28,584 square foot Marriott Ballroom
General Manager
AC Hotel
09.2015 - 10.2017
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Achieved highest GOP system wide.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- First General Manager to Open an AC By Marriott International.
Assistant Manager
The Excelsior Luxury Hotel
08.2012 - 09.2015
- Collaborated with General Manager to deliver high guest quality service (working for on-site restaurant menu
- Supervised the 25 diverse team members (housekeeping, front desk agents
- Presented the hotel at the HX: The hotel experience Exhibition.
Education
Bachelor -
Cornell
Ithaca, NYAccomplishments
- First General Manager To open the first AC BY Marriott International
- Youngest General Manager to Manager Wardman Park in Washington DC of Thousand rooms
Certification
- Marriott Certified Hotel General Manager (CHGM) Certification
- Hilton Certified Hotel General Manager (CHGM) Certification
- Choice Certified Hotel General Manager (CHGM) Certification
- IHG Certified Hotel General Manager (CHGM) Certification
Languages
English, Spanish
Timeline
Task Force General Manager
Holiday Inn
01.2025 - Current
Task Force Resort Director
Snowking Resort
07.2024 - 01.2025
Task Force General Manager
Cambria Hotel
12.2023 - 07.2024
Task Force General Manager
Four Points By Sheraton
02.2023 - 12.2023
General Manager
Homewood Suites by Hilton
01.2021 - 12.2022
General Manager
Washington Marriott Wardman Park
11.2017 - 04.2020
General Manager
AC Hotel
09.2015 - 10.2017
Assistant Manager
The Excelsior Luxury Hotel
08.2012 - 09.2015
Bachelor -
Cornell