Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Duranne Osuna

San Juan,USA

Summary

Efficient medical secretary and administrative assistant with background in insurance verification operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients. Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in data entry, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Collateral Duty Inspector

U.S. Customs and Border Protection
Edinburg, TX
08.2019 - 11.2020
  • Company Overview: Contractor for U.S Customs and Border Protection-Asset Forfeiture Office in Edinburg, TX
  • Identified and eliminated potential safety code deficits and addressed adequacy of fire exits, stairways, aisle spaces and sprinkler systems through annual inspections
  • Provided instructions to staffers during fire drills including evacuation routes and proper reporting techniques
  • Recognized, documented and advised on removal of hazards
  • Inspected worksites, practices and gear for compliance with established safety standards

Local Property Officer

U.S. Customs and Border Protection
Edinburg, TX
04.2019 - 11.2020
  • Company Overview: Contractor for U.S Customs and Border Protection-Asset Forfeiture Office in Edinburg, TX
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Completed physical inventory counts each quarter
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Volunteered to assist Property coordinator with SAP inventory projects, demonstrating willingness to learn new tasks and increase skill levels

Data Analyst

Forfeiture Support Associates LLC.
Edinburg, TX
12.2018 - 11.2020
  • Company Overview: Contractor for U.S Customs and Border Protection-Asset Forfeiture Office in Edinburg, TX
  • Provided organization and management of case files
  • Reviewed data (completeness of information, proper execution)
  • Extracted data from data base
  • Obtained additional information from other investigative agencies/data base
  • Established and maintained physical file
  • Prepared notices/advertisements
  • Received, suspense petitions, claims, process sharing requests
  • Reconciled inconsistencies
  • Gathered information and organize investigative package
  • Verified case files and case tracking system
  • Maintained internal status information on disposition of all forfeited assets
  • Assured information is accurate and perform analytical computations necessary to process datal
  • Conducted and reconciled inventories
  • Distributed and receive documents
  • Assisted lead analyst or official in obtaining/collecting all documents/information to complete case file
  • Provided administrative information and assistance concerning case to other investigative agencies, local law enforcement agencies, US Attorney, and other DOJ processing units, and higher headquarters
  • Extracted data from agency data base for management and program reports
  • Performed word processing relevant to case documentation

Administrative Assistant

Hidalgo County Sheriff Office
Edinburg, TX
09.2018 - 12.2018
  • Assisted communication officers with confirming warrants
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Organized, sorted and checked criminal warrants input data against original documents
  • Corrected any data entry error to prevent later issues such as duplication or data degradation
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Scanned documents and saved in database to keep records of essential organizational information
  • Checked daily incoming paperwork and documents and made copies before filing
  • Followed confidentially regulations to maintain privacy
  • Performed research to collect and record warrants data
  • Reviewed and updated client correspondence files and warrants database information to maintain accurate records
  • Supported communications department with special projects resulting in confirmation of warrants

Customer Relations Cashier

McAllen Public Utility
McAllen, TX
08.2014 - 07.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Collected utility payments from clients and updated account balances in person, via phone and via mail
  • Operated multi-line telephone system to independently handle over 90 calls each day
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Kept records in software to maintain personal data by entering and updating information
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
  • Collected, sorted, distributed and sent mail and packages
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Assisted manager in supervising 8 customer service cashiers in providing excellent customer service to callers requiring assistance for utility billing and utility issues

Insurance Verification Specialist

Thrumond Eye Associates
McAllen, TX
01.2013 - 08.2014
  • Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
  • Responded promptly to customer inquiries regarding their benefits and eligibility status.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
  • Checked documentation for appropriate coding, catching errors and making revisions.

Front Desk Receptionist

Thurmond Eye Associates
McAllen, TX
01.2012 - 08.2014
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Reviewed patient charts for accuracy and completeness.
  • Scanned paper records into digital format.
  • Updated patient files with new medical information as needed.

Customer Service Cashier

H.E.B PLUS
SAN JUAN, TX
08.2009 - 01.2012
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Assisted customers with locating merchandise within the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Verified that all coupons were valid prior to processing them into the system.
  • Complied with all health and safety regulations while performing job duties.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.

VOLUNTEER

ST. VICENT DE PAUL SOCIETY
01.2009 - 01.2010
  • Assisted with bagging and boxing merchandise to achieve distribution by working with organization
  • Maintained clean, neat and operational facilities to serve all program needs
  • Coordinated food, clothing and household items for disadvantaged individuals and families
  • Greeted visitors cheerfully and answered questions to offer quality customer service
  • Organized food drive for less fortunate populations during holiday season

Education

Bachelor of Arts - Criminal Justice

The University of Texas At El Paso
El Paso, TX
08.2017

Associate of Arts - Criminal Justice

South Texas College
Mcallen, TX
05.2014

High School Diploma -

Psja Early College High School
San Juan, TX
05-2011

Skills

  • Effective Organizational Skills
  • Effective Time Management
  • Business Etiquette
  • Trustworthy Performance
  • Detail-Oriented Approach
  • Rapid Learning Ability
  • Flexible in Adaptation
  • Familiarity with Medicaid Policies
  • Safety Procedures
  • Customer Service
  • Medical Terminology

References

  • Mariana, Arteaga, Former Supervisor, Marteaga1234@gmail.com, (956) 313-4282, City of McAllen, 815 S. Shary Blvd Apt. 418, Alton, TX, 78573
  • Pryscylla, Alvarado, Former Customer Relations Representative, Prissyluu@gmail.com, (956) 212-8128, City of McAllen, 1300 W Houston Ave, McAllen, TX, 78501
  • Homero, De Leon, PEIMS Manager, Homero.deleon@ideapublicschools.org, 272-4555, 2115 W Pike Blvd, Weslaco, TX, 78596
  • Lorena, Rodriquez, Former Surgical Counselor, Lorierodz@yahoo.com, (956) 227-9947, Thurmond Eye Associates, 222 E. Ridge Rd. Ste 110, McAllen, TX, 78503

Certification

  • Region One ESC Substitute Teacher Certification Academy

Timeline

Collateral Duty Inspector

U.S. Customs and Border Protection
08.2019 - 11.2020

Local Property Officer

U.S. Customs and Border Protection
04.2019 - 11.2020

Data Analyst

Forfeiture Support Associates LLC.
12.2018 - 11.2020

Administrative Assistant

Hidalgo County Sheriff Office
09.2018 - 12.2018

Customer Relations Cashier

McAllen Public Utility
08.2014 - 07.2018

Insurance Verification Specialist

Thrumond Eye Associates
01.2013 - 08.2014

Front Desk Receptionist

Thurmond Eye Associates
01.2012 - 08.2014

Customer Service Cashier

H.E.B PLUS
08.2009 - 01.2012

VOLUNTEER

ST. VICENT DE PAUL SOCIETY
01.2009 - 01.2010

Bachelor of Arts - Criminal Justice

The University of Texas At El Paso

Associate of Arts - Criminal Justice

South Texas College

High School Diploma -

Psja Early College High School

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Duranne Osuna