Durante Malit Jr
San Diego,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Warehouse Specialist
Olgoonik
06.2023 - Current
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Communicated and integrated with other departments to share information and coordinate successfully.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Operated equipment while observing standard safety procedures.
General Store Manager
Factory Motor Parts Company
10.2016 - 06.2023
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Customer Service Specialist
Factory Motor Parts Company
10.2016 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided primary customer support to internal and external customers.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Store Manager
O'Reilly Auto Parts
11.2011 - 10.2016
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant Manager
Jiffy Lube
09.2007 - 11.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Columban College
Olongapo City, Philippines04.2003
Skills
- Customer Order Fulfillment
- Performance Goals
- Vendor Relationships
- Monthly Inventory
- Forklift Operation
- Records Accuracy
- Annual Budgets
- Customer Needs Assessments
- Complex Problem-Solving
- Customer Experience
- Inventory Management
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Warehouse Specialist
Olgoonik
06.2023 - Current
General Store Manager
Factory Motor Parts Company
10.2016 - 06.2023
Customer Service Specialist
Factory Motor Parts Company
10.2016 - 06.2023
Store Manager
O'Reilly Auto Parts
11.2011 - 10.2016
Assistant Manager
Jiffy Lube
09.2007 - 11.2011
High School Diploma -
Columban College
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