Durcesio Neto
Belmont,CA
Summary
Dynamic and reliable driver with a clean driving record and extensive experience at Lift. Expert in GPS navigation and route optimization, consistently achieving timely deliveries. Renowned for exceptional customer service and strong communication skills, fostering trust and satisfaction among passengers. Committed to safety and maintaining vehicle performance through diligent maintenance practices.
Overview
11
11
years of professional experience
Work History
Driver
Lift
11.2014 - Current
- Analyzed passenger feedback to pinpoint service improvement opportunities and executed effective solutions.
- Executed timely delivery of goods and products to customers, ensuring excellent condition upon arrival.
- Executed thorough cleaning and maintenance of vehicles to ensure optimal performance.
- Enhanced customer satisfaction through consistent punctuality and strict adherence to delivery schedules.
- Maintained exceptional cleanliness standards for vehicle interiors and exteriors, ensuring a professional company image at all times.
- Exhibited comprehensive understanding of geography and local road networks to enhance route optimization.
- Facilitated customer communication to ensure timely delivery updates and location confirmations.
- Streamlined route coordination to minimize delays and enhance scheduling efficiency.
- Delivered exceptional customer service by addressing concerns and resolving issues promptly.
- Optimized delivery schedules by adhering to designated routes and utilizing GPS navigation systems.
- Facilitated communication with passengers to deliver information and assistance, ensuring exceptional customer service.
- Ensured cleanliness and organization of vehicles to uphold company’s professional image.
- Executed daily vehicle maintenance checks to ensure operational reliability.
- Executed safe driving practices across diverse weather and road conditions to ensure passenger safety.
- Mitigated liability through strict adherence to road regulations during driving activities.
- Cultivated robust client relationships, enhancing trust through professionalism and reliability in transportation services.
Driver
Uber
11.2014 - Current
- Delivered exceptional customer service by ensuring safe and efficient transportation for passengers.
- Navigated routes using GPS technology to optimize travel times and improve overall efficiency.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Adapted quickly to changing traffic conditions, ensuring timely arrivals at destinations.
- Communicated effectively with riders to provide updates on arrival times and route changes.
- Assisted passengers with luggage and special needs, enhancing overall customer experience.
- Collaborated with Uber support teams to resolve issues, ensuring seamless ride experiences for customers.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Education
Associate of Science - Hospitality Administration And Management
Sydney Business Travel Academy
Sydney/ Australia 07.2000
Skills
Time management
Valid Driver's license
Customer service
Clean driving record
Safe driving practices
Punctual and reliable
City and non-city driving
Flexible schedule
Punctuality
GPS and route planning
Loading and unloading
Safety protocols
Navigational systems and GPS
Vehicle maintenance
Passenger transportation
Passenger assistance
CDL license
Friendly and outgoing
Map reading
Passenger guidance
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Driver
Lift
11.2014 - Current
Driver
Uber
11.2014 - Current
Associate of Science - Hospitality Administration And Management
Sydney Business Travel Academy