Summary
Overview
Work History
Education
Skills
Training
Timeline
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Durell Brown

Minnetonka,MN

Summary

Hardworking Food Service Professional with proven relationship-building and time management skills in fast-paced restaurant environments. Strives to meet guest needs and promote long-term loyalty.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

Olive Garden Restaurant
10.2022 - Current
  • Led team to enhance service quality, boosting customer satisfaction and loyalty.
  • Trained staff on policies, improving productivity and operational efficiency.
  • Resolved guest issues promptly, ensuring a welcoming dining experience.
  • Managed POS systems for accurate order processing and billing.
  • Implemented strategies that resulted in measurable improvements in guest feedback.
  • Streamlined order processing, reducing wait times and enhancing guest satisfaction. Implemented efficient table management system for optimal seating arrangements.
  • Conceptualized and executed an efficient table management system, optimizing seating arrangements and maximizing restaurant capacity utilization.

Service Professional

Olive Garden
08.2015 - 10.2022
  • Ensured guest satisfaction through attentive service and menu expertise.
  • Collaborated with kitchen staff to accommodate dietary needs and preferences.
  • Delivered exceptional dining experiences, enhancing customer loyalty.
  • Utilized menu knowledge to recommend dishes, boosting sales.
  • Maintained a high standard of service, contributing to positive reviews.

Sergeant: Team Leader C CO 2-135 3RD PLT 1ST SQD

Minnesota Army National Guard
09.2015 - 01.2023
  • Guide infantry team in combat, enhancing strategic effectiveness and team cohesion.
  • Conduct comprehensive weapons training, improving safety and operational readiness.
  • Develop operational plans to secure resources and installations, ensuring mission success.
  • Orchestrate combat operations, providing tactical guidance and enhancing team safety through detailed weapons system trainings.
  • Develop and implement operational plans to bolster resource and installation security, driving measurable improvements in overall readiness.
  • Foster team cohesion by leveraging individual strengths, resulting in a more effective and adaptable infantry unit.

Direct Support Professional

REM Heartland
06.2014 - 08.2015
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients’ progress based on observations and conversations.
  • Built strong and trusting rapport with clients and their loved ones. Ensured client well-being through medication oversight and daily care, fostering trust and independence while meticulously documenting progress.
  • Implemented personalized care plans, adapting strategies based on client needs and feedback, resulting in improved quality of life outcomes.

Education

Bachelor of Science - Law Enforcement

Minnesota State University-Mankato
Mankato
05.2016

Skills Certificate - Law Enforcement

Hibbing Community College
Hibbing, MN
01.2016

Skills

  • Problem-solving
  • Positive attitude
  • Work ethic
  • Team leadership
  • Communication
  • Teamwork
  • Customer service
  • POS operations
  • Inventory management
  • Safety compliance

Training

  • Basic Leadership Course Certificate: Noncommissioned Officer
  • Noncommissioned Officer Academy
  • Feb 2021 - Mar 2021

Timeline

Restaurant Manager

Olive Garden Restaurant
10.2022 - Current

Sergeant: Team Leader C CO 2-135 3RD PLT 1ST SQD

Minnesota Army National Guard
09.2015 - 01.2023

Service Professional

Olive Garden
08.2015 - 10.2022

Direct Support Professional

REM Heartland
06.2014 - 08.2015

Bachelor of Science - Law Enforcement

Minnesota State University-Mankato

Skills Certificate - Law Enforcement

Hibbing Community College

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