Summary
Overview
Work History
Education
Skills
Timeline
Generic

Durenda Barber

Saint Joseph,MO

Summary

Seasoned Item Processor with 12 years of experience handling special requests and regular updates on client accounts. Interfaces directly with branches to understand and meet client needs, coordinating involvement of entire facility staff as appropriate. Dedicated to complete customer satisfaction. Stay on top of processing needs by proactively updating journal entries, financial and incoming transactions reports. Diligent accounting and office administrative professional. Highly organized, hardworking and accuracy-driven.

Overview

23
23
years of professional experience

Work History

Exception Item Processor II

Academy Bank
Kansas City, MO
06.2022 - Current
  • Reviewed documents for accuracy and completeness, ensuring all necessary information was present.
  • Maintained up-to-date records of non post processing activities.
  • Utilized automated systems to process orders quickly and efficiently.
  • Developed comprehensive reports on non post, stop payments, NSF, and subpoena processing activity for management review.
  • Ensured compliance with applicable laws, regulations, and company policies and procedures.
  • Investigated issues that arose during the research process.
  • Supported other team members by providing assistance when needed.
  • Provided support for troubleshooting technical problems related to item processing software.
  • Inputted data into databases accurately and promptly.
  • Generated invoices upon completion of each subpoena research request.
  • Keyed and balanced customer transaction tickets for deposits and withdrawals received on the non post.
  • Received in-clearing files and handled processing and record keeping for associated files.
  • Produced proof of current and past transactions by furnishing receipts, statements and notes to accounts in accordance with subpoena requests.
  • Reviewed batch documents for accuracy, completeness and adherence to establishment standards.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Performed bookkeeping and accounting GL and consumer accounts.
  • Reconciled or entered report discrepancies found in financial records.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.

Exception Item Processor

Bank Midwest
Kansas City, MO
08.2001 - 11.2022
  • Processed incoming insufficient funds transactions, stop payments, manual return dispute transactions according to established procedures.
  • Processed incoming transactions according to established procedures.
  • Maintained up-to-date records of NSF, stops, and Adds processing activities.
  • Utilized automated systems to process tranactions quickly and efficiently.
  • Collaborated with other departments regarding transactions and/or requests.
  • Interfaced with branches via phone or email for any inquiries related to item processing.
  • Ensured compliance with applicable laws, regulations, and company policies and procedures.
  • Supported other team members by providing assistance when needed.
  • Provided support for troubleshooting technical problems related to item processing software.
  • Inputted data into databases accurately and promptly.
  • Keyed and balanced customer transaction tickets for deposits and withdrawals received from bank branches.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Reduced financial discrepancies by accurately managing accounting documentation.

Patient Service Representative

Mercy Health Hospital
Springfield, MO
11.2012 - 06.2022
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Answered incoming calls in a professional manner.
  • Inputted patient demographic data into electronic health record system.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Answered patient questions and fielded complaints to resolve issues.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Referred patients to appropriate professionals and services.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.

Education

Some College (No Degree) - Radiologic Technology

Ozark Technical College
Ozark, MO

Associate of Applied Science - Radiology

Southern Baptist University
Springfield, MO

Skills

  • Deadline-oriented
  • Daily reports
  • Account Auditing
  • Federal Regulation Compliance
  • Accounts Payable
  • Account Reconciliation
  • Financial research
  • Goal Setting
  • Time management abilities
  • Microsoft Office
  • Account audits
  • Self Motivation
  • Analytical Thinking
  • Proactive and Self-Motivated
  • Decision-Making
  • Organizational Skills
  • Multitasking
  • Reliability
  • Problem-solving aptitude
  • Written Communication
  • Professionalism
  • Problem-Solving
  • Data Entry and 10-Key
  • Generally Accepted Accounting Principles
  • Excellent Communication
  • Teamwork and Collaboration
  • Attention to Detail

Timeline

Exception Item Processor II

Academy Bank
06.2022 - Current

Patient Service Representative

Mercy Health Hospital
11.2012 - 06.2022

Exception Item Processor

Bank Midwest
08.2001 - 11.2022

Some College (No Degree) - Radiologic Technology

Ozark Technical College

Associate of Applied Science - Radiology

Southern Baptist University

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Durenda Barber