Durga Prasad Thoorpati
Jersey City,NJ
Summary
- Over 4 years of diversified experience in an IT Environment this includes Technical Support to internal and external clients as well as providing Software Quality Assurance. I have collaborated with various levels of management across a diverse platform. Solid understanding of QA processes and methodologies such as Waterfall, V&V and Agile. A quick learner with strong attention to detail and the ability to learn new technologies quickly backed by good communication skills (written and verbal) in English . Adapting to new technology and learning new processes are things that I value.
- 4+ years of experience in software testing, including writing test cases and executing test plans.
- Expertise in understanding software-based automation systems design and requirements, with experience in creating and executing associated test plans and test cases.
- Excellent writing skills with the ability to provide clear, accurate, and concise descriptions of issues found during testing.
- Strong communication skills, both written and verbal, to effectively describe technical issues and collaborate with development teams.
- Extensive knowledge and experience in using Linux and shell scripts, as well as familiarity with Agile development/testing processes.
- Proficient in creating and managing deficit tickets using Jira or similar ticketing systems.
- Understanding and experience in using Azure Cloud and Azure DevOps, with additional experience in Azure Operator Nexus (AON) being a plus.
- Familiarity with testing Azure Kubernetes Service (AKS), Kubernetes/Docker container applications, and NFV applications.
- Experience with IP Networking, switching, and routing, along with knowledge of JSON and YAML.
- Proficiency in writing and understanding JavaScript, React, jQuery, and shell scripts.
- Familiarity with non-relational databases like MongoDB and experience with Git, NPM, and Jenkins.
- Ability to work independently and in a small, agile team environment.
Overview
2
2
years of professional experience
Work History
Quality Assurance Analyst
NA
- Analyzed requirements and specifications for Travelex applications from a testing perspective, ensuring alignment with quality standards.
- Prepared comprehensive Test Strategy and Test Plans for software corrections and enhancements deployed in the Travelex Web application.
- Developed detailed Test Case documents in accordance with the Master Test Plan, ensuring thorough test coverage.
- Conducted front-end testing on various modules of the Travelex Web application, ensuring functionality and usability.
- Implemented all phases of the Software Testing Life Cycle, including testing using HP Quality Center, ensuring rigorous testing standards.
- Performed diverse testing types such as Functional, Positive & Negative, Integration, Cross-Browser, Regression, GUI, and End-to-End testing, adhering to Travelex test guidelines.
- Supported Application Releases and provided input into Implementation Plans, ensuring adherence to established QA processes and methodologies.
- Utilized HP Quality Test Professional (QTP) for regression testing, ensuring software stability and reliability.
- Mapped both Test Scenarios and Test Cases to requirements in HP Quality Center, utilizing requirement coverage functionality for comprehensive testing.
- Provided detailed test status reports to the Project Manager and actively participated in project status meetings, ensuring transparency and collaboration.
Service Desk Analyst
NA
- Provided first level technical and IT support to external customers in the financial/banking industry (Washington Mutual, Zurich Insurance Group) for troubleshooting problems.
- Maintained a high degree of customer service for all support queries and adhere to all service management principles
- Resolved issues pertaining to Windows OS, MS Office Suite, MS Office, SAP, Citrix, VMware and local/network printer issues by troubleshooting, referring to the knowledge document tool, and remotely connecting to user's computer via .NetMeeting.
- Created mailbox, contact, and distribution lists in MS Exchange 2007
- Recorded all calls, incidents, problems, and questions within Remedy ticketing system
- Actively tracked and followed up on trouble tickets and emails, increasing and maintaining service level agreement
Software Quality Assurance Tester
NA
08.2020 - 08.2022
- Conducted comprehensive testing of web and desktop applications, ensuring seamless integration with backend databases.
- Identified, analyzed, and meticulously documented defects, errors, and inconsistencies in the software under test.
- Tested the complete workflow process of digitalized forms including medical bills, insurance claims, and enrollments.
- Validated XML outputs for performance tracking, ensuring data accuracy and reliability.
- Recorded defects using various bug tracking software and methods, ensuring thorough documentation for resolution.
- Actively participated in Daily Stand-Up Meetings and Sprint Planning Meetings with the Scrum Team, fostering collaboration and alignment.
- Developed and executed manual test cases, meticulously covering all aspects of functionality.
- Utilized Axosoft to create Kanban tasks, ensuring efficient task management and progress tracking.
- Conducted functional, regression, end-to-end, and User Acceptance Testing (UAT), ensuring software reliability across various scenarios.
- Provided insightful recommendations for program improvements or revisions to developers, contributing to the enhancement of software quality.
- Reviewed system logs and reports to identify program processing errors, facilitating timely resolution.
- Documented, tracked, and effectively communicated test plans, test results, and analysis, ensuring transparency and accountability.
- Collaborated with Project Managers, Business Analysts, and Developers to review process maps and workflow charts, ensuring alignment with project objectives.
- Executed automation scripts and reported results, enhancing testing efficiency and accuracy.
- Deployed report changes using MS Report Manager for System Analysts, ensuring seamless integration of reporting functionalities.
- Leveraged SQL queries to extract records and information from databases for research and testing purposes, ensuring data integrity and accuracy.
Education
Bachelor of Science - Electrical, Electronics Engineering
PRIST UNIVERSITY
TAMILNADU, INDIA03.2020
Skills
Tools: JIRA, Azure DevOps, HP Quality Center (QC), Bugzilla, Zephyr
Languages: SQL, JavaScript, VBScript, YAML
Databases: MS SQL Server, MongoDB
Software Applications: Microsoft Dynamics, Microsoft Office Suite, Visio
Operating Systems: Windows, Linux
Bilingual: Ability to communicate effectively in English
Testing skills :
Regression Testing
Scrum Framework
Requirements Analysis
Test Planning
Test Plans and Test Methodologies
Testing Analytics
Timeline
Software Quality Assurance Tester
NA
08.2020 - 08.2022
Quality Assurance Analyst
NA
Service Desk Analyst
NA
Bachelor of Science - Electrical, Electronics Engineering
PRIST UNIVERSITY