Durgaprasad Pathikonda

• Responsible for point of sale opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Updated store layout periodically for fresh appearance and improved shopping experience for customers.
• Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
• Resolved customer complaints professionally, maintaining a positive store reputation within the community.
• Managed daily operations, ensuring a clean, organized, and efficient store environment.
• Implemented marketing strategies to attract new customers and increase overall revenue.
• Enhanced customer satisfaction by providing personalized service and product recommendations.
• Trained new employees on store procedures, policies, and excellent customer service techniques.
• Trained, coached and scheduled employees to improve store upkeep and operations.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Managed and Administered daily work schedules for and assigned tasks to 200+ employees, scheduled deliveries, and enforced company policy
• Reviewed store P&L with Area Coach to reduce costs in several areas
• Monitored sales transactions and ensured sales procedures were followed properly
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Rotated merchandise and displays to feature new products and promotions.
• Managed inventory control, cash control, and store opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Managed retail staff recruitment and onboarding leading to decrease in wait time for new employee hiring
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reported issues to higher management with great detail.

Key Achievement:

• Launched staff engagement and cultural programs in addition to robust reporting tool that increased operational quality.
• Instrumental in developing Kavurihills & Kompally Store Performance in terms of process and pilferage
• Efficiently managed store operations during Covid-19 pandemic ensuring employee safety, customer safety by following safety protocols and liaison with Government Officials.

• Creating value for our shareholders through efficient operations, appropriate cost controls, and profit management
• Effectively manage a Yum-owned restaurant within the policies and guidelines of the company, always ensuring 100% customer satisfaction
• Controls day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurant team
• Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Training new hires, motivates and attendance management
• Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
• Ensures food quality and 100% customer satisfaction
• Ensures complete and timely execution of corporate & local marketing programs
• Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
• Champions recognition and motivation efforts
• Preparing reports like (Daily Sales Report, Weekend Sales Report, Month End report)

Key Achievement:

• Multiple Employee of the month awards
• Employee of the quarter award
• Promoted from team member level to manager level within 20 months span of working recognition to my outstanding performance.