Durga Ram Prasad Duggirala

Technical Activities:

• SAP CPI Integration Expertise – Designed, developed, and implemented complex integration scenarios using SAP CPI, connecting various SAP and non-SAP systems while utilizing diverse adapters, mappings, and scripting techniques.
• Technical Proficiency & Administration – Strong knowledge of CPI components (Pallets, Conversion, Encryption, Decryption, Enricher, Mappings), Groovy scripting, and BTP Cockpit administration (CTMS, role configuration, certificate upgrades, disaster recovery).
• Collaboration & Documentation – Worked with business analysts, functional consultants, and technical teams to gather requirements, provide technical guidance, and document integration flows for maintainability.

Operational PM Activities:

• Resource Management & Optimization – Coordinated with internal teams for resource fulfillment, optimized workforce planning, and ensured smooth onboarding of contractors.
• Process Improvement & Performance Tracking – Implemented continuous process enhancements, validated MIS reports, managed interview processes, and tracked team performance to meet business targets efficiently.
• Client & Stakeholder Engagement – Acted as a secondary point of contact for escalations, facilitated seamless communication between internal and customer teams, and ensured timely service delivery and issue resolution.
• Administrative & Analytical Support – Managed demand analysis, leveraged MS Office tools for reporting, supported invoice and payment tracking, and was recognized for responsiveness and proactive problem-solving.