Duriel Harris
Orlando
Summary
Experienced with policy research and analysis, ensuring data-driven and evidence-based recommendations. Utilizes advanced analytical methods to assess implications of public policies. Strong understanding of regulatory frameworks and legislative processes.
Overview
9
9
years of professional experience
Work History
Policy Analyst
Network Closing Services
01.2020 - Current
- Performed peer reviews of technical documents, providing constructive feedback to improve quality.
- Coordinated with localization teams to ensure technical documentation was accurately translated for global audiences.
- Completed documents and work requests according to company standards.
- Maintained an organized filing system for easy retrieval of documents when needed.
- Facilitated seamless document flow through effective organization and planning.
- Resolved escalated issues from customers in a timely manner while maintaining positive relationships.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Conducted accurate and thorough risk selection with proper classification of insureds.
Assistant Manager, Customer Service
7-11 Store
03.2016 - 12.2019
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Counted and balanced registers.
- Enforced store policies and procedures consistently among all staff members.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
Associate of Science - Software Engineering
Full Sail University
06-2016
Skills
- External team collaboration
- Policy evaluation
- Customer relations
- Qualitative analysis
- File systems coordination
- Economic analysis
- Digital file organization
- Teamwork orientation
- Retail loss prevention
- Research oversight
- Document preparation
- Loan documentation
Education and Training
other
Timeline
Policy Analyst
Network Closing Services
01.2020 - Current
Assistant Manager, Customer Service
7-11 Store
03.2016 - 12.2019
Associate of Science - Software Engineering
Full Sail University
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