Durien Drew
Jenks,OK
Summary
Dynamic Operations Manager with a proven track record at D DREW Unique Cleaning Services, enhancing operational efficiency and employee performance. Skilled in problem-solving and team leadership, I've empowered staff, significantly improving accountability and productivity. Expert in staff training and operational management, my approach has consistently elevated customer service standards and streamlined processes.
Overview
8
8
years of professional experience
Work History
Operations Manager
D DREW Unique Cleaning Services
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Patient Transporter
Saint Francis Hospital
04.2019 - 03.2021
- Warmly greeted patients and visitors and made each feel welcome.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
Package Handler
UPS
05.2017 - 01.2021
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained clean, orderly work environment free of hazards.
Education
Associate of Arts - Theology
Victory Christian Bible School
Tulsa, OK05-2022
High School Diploma -
Jenks High School
Jenks, OK05-2017
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
Timeline
Operations Manager
D DREW Unique Cleaning Services
01.2023 - Current
Patient Transporter
Saint Francis Hospital
04.2019 - 03.2021
Package Handler
UPS
05.2017 - 01.2021
Associate of Arts - Theology
Victory Christian Bible School
High School Diploma -
Jenks High School
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