DURLAN C GITTENS JR
221 Oak Street 6-11,Brockton,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure managerial level Customer Service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Entertainment Associate
Walmart
12.2019 - 01.2024
- Greet customers and confirm the customer's needs are met.
- Manage cash receipts while adhering to shop rules on returns and vouchers
- Place goods away and rotate the amount of inventory as required
- Ensure the immediate withdrawal of defected or lapsed products
- Facilitate proper goods presentation
- Responsible for assisting clients in selecting products
- Keep the workspace tidy
- Encourage numerous Walmart products such as service contracts
- Attend staff meetings regularly
- Protect all displays and goods
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Worked varied hours to meet seasonal and business needs.
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
Volunteer
Second Church of Eastern Nazarene
06.2015 - 12.2015
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Assisted with special events and programs
- Maintained clean, neat, and operational facilities to serve program needs
Photo Lab Associate
Wal-Mart
08.2013 - 01.2015
- Process Cash Transactions for goods or services, assists customers and maintains modular and feature presentations.
- Enhanced customer satisfaction by providing prompt and accurate photo services and products.
- Streamlined photo lab processes for increased efficiency and reduced turnaround time.
- Maintained high-quality standards with thorough inspection of all completed orders before delivery.
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
- Assisted customers with product selection, offering knowledgeable recommendations based on their needs.
- Trained new employees in proper use of photo lab equipment, ensuring consistent quality output across a team.
- Implemented new organization system for materials, resulting in faster completion times and fewer errors.
- Provided technical support to customers experiencing issues with online orders or software usage.
- Developed strong relationships with clients through excellent communication and personalized service.
- Increased repeat business by consistently delivering exceptional results and meeting client expectations.
- Optimized lab productivity by regularly maintaining equipment and keeping supplies well-stocked.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Resolved customer complaints professionally, finding solutions that satisfied both parties involved.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Handled negative and photo processing, typically exceeding 30-40 prints per week.
Service & Repair Representative/Retail Communications Consultant
Sprint/Nextel
11.2007 - 10.2010
- Define customers' issues and concerns with their device
- Create troubleshooting ticket for device to submit to correct level of support
- Contact customer when replacement device arrives
- Program and activate, exchange customer's replacement device
- Transfer customer information from one device to another
- Operate Retail Management System and maintained accurate account of all cash, credit and debit transactions Display superior working knowledge of Sprint/Nextel Products and Services
- Fostering long term professional relationships with customers
- Sole point of contact for over 50 customers for all there wireless needs
- Providing first-class experience to store patrons, presenting products and services to current consumers ,and actively soliciting new customers through inside sales, outside events, and outbound marketing efforts
- Use proven customer service ability, excellent communication skills, and strong computer knowledge to guide new customers through the purchasing decision, activation process, educate customer about their new product and/or service.
Lab Instructor/Test Administrator
Network Technology Academy Institute
02.2007 - 11.2007
- Direct and instruct students in lab activities such as installing hardware and identifying hardwarecomponents
- Partition and format network computers
- Configure IP addresses and test computer connectivity etc
- Answer technical inquiries on the help desk, transfer calls and assist callers with inquiries
- Administrated test such as CompTIA A+ (PC Technician), CCNA (Cisco Certified Network
- Administrator) and MCSA (Microsoft System Administrator)
- Provided NTAI legal stamp for test documentation.
Technology Program Coordinator
AmeriCorps/Tech-mission Corps
02.2006 - 10.2006
- Monitor computer lab and taught basic computer classes
- Install software and hardware
- Perform data tracking
- Assist with basic tech support
- Aid with community and school partnerships
- Coordinated volunteers and provided overall support for the program.
Sales Representative
Discovery Channel Store South Shore Mall
12.2005 - 01.2006
- Operated computerized cash register and maintained accurate account of all cash, credit and debit transactions
- Greet all visitors in an professional manner and provide them with excellent customer service
- Controlled, maintained and supported floor activity involving an placement, marketing and selling of merchandise
- Provided direct customer service including finding positive solutions to customer issues, offering satisfying answers to inquires and assisting customers with an appropriate purchases for their need
- Unpacked, organized and displayed new shipment of merchandise on sales floor.
Intern
U.S. Environmental Protection Agency
09.2004 - 05.2005
- Organized and maintain office documents
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Education
CompTIA A+, CCNA, MCP -
Network Technology Academy Institute
2008
High School Diploma - Facilities Management
Madison Park Technical Vocational High School
2003
Skills
- Desktop Component Repair
- Hardware Upgrades
- Performance Optimization
- Application Installation
- Component Replacements
- Troubleshooting and Diagnosing
- Hardware and Software Configuration
- Setup and Installation
- Desktop Partitioning Software
- Hardware Repair
- Microsoft Windows and Office
- Computer Hardware Knowledge
- Microsoft Active Directory
- Microsoft Certification
Certification
- CCNA - Cisco Certified Network Associate
Timeline
Entertainment Associate
Walmart
12.2019 - 01.2024
Volunteer
Second Church of Eastern Nazarene
06.2015 - 12.2015
Photo Lab Associate
Wal-Mart
08.2013 - 01.2015
Service & Repair Representative/Retail Communications Consultant
Sprint/Nextel
11.2007 - 10.2010
Lab Instructor/Test Administrator
Network Technology Academy Institute
02.2007 - 11.2007
Technology Program Coordinator
AmeriCorps/Tech-mission Corps
02.2006 - 10.2006
Sales Representative
Discovery Channel Store South Shore Mall
12.2005 - 01.2006
Intern
U.S. Environmental Protection Agency
09.2004 - 05.2005
CompTIA A+, CCNA, MCP -
Network Technology Academy Institute
High School Diploma - Facilities Management
Madison Park Technical Vocational High School
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