Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Durley Niebla

Cape Coral,United States

Summary

I am a very motivated, hardworking, skilled person very professional, discipline mind set team leader capable of learning and doing anything I put my mind to, needing a job to be able to stay afloat and provide for my family, I'm a business owner and operator who's business is been struggling for the past year or so with loses due to the economy current situation in the entire country affecting the trucking business,

very Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action. Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level warehouse manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Truck Dispatcher and Logistics

Niebla Trucking LLC
09.2021 - Current
  • Currently work here
  • Role Description
  • Manage a trucking dispatch and logistics business that I own and operate
  • Thinking about quitting the business due to the economy and the current situation on going for over a year with the trucking business
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Coordinated dispatching drivers to accomplish daily delivery requirements.
  • Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Scheduled and dispatched drivers to locations
  • Coordinated closely with other departments to facilitate smooth delivery operations.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Analyzed customer delivery needs and developed tailored delivery solutions.
  • Provided training and guidance to new dispatchers.
  • Answered phone calls and responded to customer emails.
  • Monitored and tracked dispatch communication systems.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Managed customer accounts and invoicing.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Tracked and monitored vehicle performance and maintenance.
  • Scheduled and organized delivery routes.
  • Utilized customer feedback to improve customer service.
  • Received new orders, prepared documentation, and assigned personnel.
  • Provided customers with information on products and services.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Dispatch and Logistics Office Manager

Andoba Trucking Inc
04.2016 - 09.2021
  • A truck dispatching company that my wife, my cousins and I started from scratch that we make a successful growing business over the years with hard work, integrity and dedication, as we grew the business we grew our responsibilities so my cousins being the sole owner slowly stepped away letting my wife and I run the business, she became the accounting head person and I became the dispatch and logistics manager until we bought a house and move to Cape Coral in 09/21 which by the time I left that business that we started from scratch had an approximate of 150 trucks running on a daily basis then I started running my own business until now that I’m strongly considering to close due to the economical situation going with the country affecting the trucking business hardly and directly
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Reported to management operational activities and maintained current records.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Answered phone calls and responded to customer emails.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with customers to provide delivery updates and resolution.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Monitored and tracked dispatch communication systems.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Tracked and monitored vehicle performance and maintenance.

Maintenance Tech

Bank United
08.2014 - 04.2016
  • I was the maintenance technician for Bank United Corporate Center where I apart from fixing things and taking care of work orders I had to maintain the buildings supply inventory and at the same time maintain the buildings operational, had to make sure everything was properly functioning especially the power and AC, I was on call every single day after my 8hrs shift to assure that in case of a power outage or AC brake down everything got reestablished to its full functions before the next morning, loved this job but left it to start a business with my cousins and my wife in 04/16
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and maintained equipment to keep items in top working condition.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Installed new locks, door handles, and door closers.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Developed and implemented strategies to improve maintenance processes.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Repaired and replaced pumps, valves and motors.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Executed tasks within time and budget constraints.
  • Rewired and replaced faulty electrical components in equipment.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Wrote and revised maintenance procedures.

Delivery Truck Driver Owner Operator

Sears Appliance Delivery And Installation
01.2009 - 06.2014
  • Appliance home deliveries subcontracted by Sears to make home deliveries for their customers, deliver, installed and interact directly with customers 6 days a week for 10+ hrs, decided to leave this job and relocate to Florida in 06/14 when Sears started closing down their stores before I ended up unemployed
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Maximized load safety by balancing, securing, and weighing products.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Verified contents of inventory loads against Bills of Lading.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
  • Maintained a Class C CDL clean record.

Forklift Operator and Inventory

Aerotek Commercial Staffing
09.2008 - 01.2009
  • Was hire to perform inventory and operate a forklift as needed for Life Fitness warehouse where they build gym equipment from scratch, worked there for a short period of time because I was able to get a better paying job delivering for Sears
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded materials and goods at designated locations for best project availability.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Communicated with floor managers to determine merchandise placement.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Completed cycle counts and monthly inventory.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.

Tow Truck Driver

S&S Towing
05.2008 - 09.2008
  • I worked a 10ths night shift as a tow truck operator 6 days a week relocating and towing broken or illegally parked vehicles in properties that we patrolled for our contracted customers until one night while towing an unauthorized parked vehicle in a building that I patrol I was chase down and blocked by a lot of cars and people who caught me towing this vehicle, they started hitting the truck all over, my window and trying to opened the doors to get me out until the Chicago PD showed up and cleared me to safely leave the scene with the towed car, I spent all night thinking about it and what could had happened and my son who was a new born so I decided to leave that dangerous job and move on
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Operated with safety and skill to avoid accidents and delays.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed routine maintenance on truck to keep in working order.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Forklift operator and Inventory

Nation Pizza Products
07.2007 - 05.2008
  • I was hired as a forklift operator to load/unload trailers, run the production lanes and inventory, worked there for a little less that a year because being expose working in a freezer most of my entire shift while running the production lanes or doing inventory where most of the pizza product and ingredients are staged before and after production being shipped this caused me health issues like frequent nose bleeding etc… so one day while getting ready to get on the car to go to work I noticed that my car wasn’t where I left it parked the night before so I learn it was towed while I was sleeping and when I went to pick it up from the yard I saw a
  • Hiring sign asked for an application and was offer a job so I put the 2 week noticed and left the Pizza factory
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded materials and goods at designated locations for best project availability.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Communicated with floor managers to determine merchandise placement.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Completed cycle counts and monthly inventory.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Drove equipment from one site to another to deliver tools and complete jobs.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Promoted operational efficiency by maximizing loads on each transfer.
  • Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
  • Prevented waste when transferring materials between transport containers and processing equipment.

Housekeeping

Elmhurst Memorial Hospital
10.2003 - 07.2007
  • This was my very first job in the United States after my family and I migrated from Cuba looking for freedom and a better lifestyle, I was hired by the hospital as a housekeeper to clean, strip, wax and mop floors, I had no working experience and spoke no English so it was the best I could find at that time where I worked for 4 yrs until my first son was born in 2007 and realized that the house income wasn’t enough, asked my head of department for a race which was denied so I was forced to find a new better paying job which I did at the pizza factory and put a 2 week notice
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Operated electronic backpack vacuums and floor sweepers.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Sorted, laundered and put away various laundry items.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Education

Bachelor of Science - General Studies

I.P.V.E.C CUBA-SUECIA
Melena Del Sur, La Habana, Cuba
07.1998

Bachelors Agronomy - Crop Science Privacy Policy

Skills

  • Call Center Environment
  • Clerical Support
  • Yard Management
  • Billing Statements
  • Operational Efficiency
  • Recordkeeping Requirements
  • Customer Experience
  • Microsoft Office
  • Basic Maintenance
  • Administrative Support
  • Status Updates
  • Electronic Filing System
  • Loading Merchandise
  • Monthly Inventory
  • Driver Communications
  • Creative Solutions
  • Resource Coordination
  • Fleet Operations
  • Customer Inquiries
  • Job Completion Verification
  • Resolving Shipping and Delivery Problems
  • Safe Driving Practices
  • Workflow Processes
  • Speech Clarity
  • Dispatch of Drivers
  • Maintenance Needs
  • Inquiry Response
  • Written and Oral Communications
  • Logistical Operations
  • Complex Problem-Solving
  • Work Crew Dispatching
  • Tracking Tasks
  • Effective Customer Service
  • Service Dispatching
  • Office Supplies and Inventory
  • Transportation Management
  • Process Orders
  • Operational Improvements
  • Traffic Monitoring
  • Customer Service Standards
  • Freight Forwarding
  • Critical Thinking
  • Learning Strategies
  • Paperwork Submission
  • Paperwork and Documentation
  • Relay Work Orders
  • Accurate Recordkeeping
  • Safety Processes
  • Employee Management
  • Compliance Requirements
  • Team Collaboration
  • Professional Relationships
  • Team Work Scheduling
  • Scheduled Services
  • Information Research
  • Message and Work Order Transfer
  • Effective Communication
  • Systems Analysis
  • Work Order Entry
  • Customer Relations
  • Industry-Specific Software
  • Warehousing Environments
  • Work Order Preparations
  • Issue Resolution
  • Trucking Dispatching
  • Service Requests
  • Greeting Visitors
  • Route Planning

Languages

Spanish
Native or Bilingual

Timeline

Truck Dispatcher and Logistics

Niebla Trucking LLC
09.2021 - Current

Dispatch and Logistics Office Manager

Andoba Trucking Inc
04.2016 - 09.2021

Maintenance Tech

Bank United
08.2014 - 04.2016

Delivery Truck Driver Owner Operator

Sears Appliance Delivery And Installation
01.2009 - 06.2014

Forklift Operator and Inventory

Aerotek Commercial Staffing
09.2008 - 01.2009

Tow Truck Driver

S&S Towing
05.2008 - 09.2008

Forklift operator and Inventory

Nation Pizza Products
07.2007 - 05.2008

Housekeeping

Elmhurst Memorial Hospital
10.2003 - 07.2007

Bachelor of Science - General Studies

I.P.V.E.C CUBA-SUECIA

Bachelors Agronomy - Crop Science Privacy Policy

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Durley Niebla