Durodoluwa Koya
Human Resources & Administrative Manager
Summary
Highly effective HR and Administrative Manager with 10+ years of experience managing hiring and onboarding, administrative functions, employee benefits and payroll, performance tracking methods and HR records. Reliable, knowledgeable and highly organized team-oriented personality with excellent communication skills, team building and relationship management.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sector Support Coordinator
United Nations African Union Mission
Darfur
08.2017 - 06.2019
- Assisted in the planning, coordinating, and implementation of logistics support to all Sectors, by remaining in touch with sector MSC leaders, familiarizing with their support requirements and representing their interests at the mission headquarters
- Provided logistics briefings, and presentations to senior mission managers regarding sector support requirements
- Supervised and ensured the delivery of all support requirements to mission components (Civilians, Police and Military personnel) for all support activities to achieve the missions’ mandate
- Oversaw the delivery of services in the sector-based activities of the Mission Support Department
- Liaised with relevant sections at the mission level to ensure that the policy framework was appropriate in delivering required support in an effective and timely manner.
Logistics Support Officer
United Nations African Union Mission
Darfur
10.2016 - 08.2017
- Planned and coordinated periodic sector meetings/workshops/telephone conferences to brief the SMSOs/AOs on mission and management developments as well as to discuss issues of concern, including visits to sectors to get first-hand undertaking of unresolved and emerging issues in the team sites and sectors
- Followed up on all pending sector support matters at Mission HQ with Section Chiefs
- Disseminated and educated Sector MSD staff on management guidelines and policies, acting as the focal point for all service support requirements from SMSOs
- Monitored the implementation of MSD Sector Work Plans as they related to sectors and team sites, providing advice and support to SMSOs to promote the establishment of collaborative relationships and seamless information transfer between MSD Services/Sections at Mission HQ and the Sectors
- Processed service support requests received from the sectors and team sites ensuring that requests are justified and that quantities/resources are within applicable guidelines to meet operational imperatives
- Liaised directly with various components of MSD on behalf of the SMSOs on cross-functional support issues
- Performed other related support tasks for the sectors and team sites as may be required by either the DMS or the Deputy DMS.
Human Resources Personnel - Workers’ Directorate
RCCG (City Of David)
Victoria Island, Lagos
06.2008 - 10.2016
- Supervised the training, development and deployment of workers after training
- Facilitated the deployment of transferred workers from other churches or departments
- Managed current and expected vacancies resulting from transfers, leave of absence
- Oversaw day to day organizational and administrative functions of the directorate
- Provided administrative support; generating letters and other correspondence
- Liaised with other departments for easy dissemination of information
- Provided necessary support for the training of workers
- Carried out correspondence management
- Orchestrated workers engagement and disciplinary procedure
- Directed the implementation of personnel framework (talent acquisition, staffing, training and development, succession planning, records management, employee relations and retention
- Planned and organized staff events (annual parties, team building, strategy sessions etc)
- Listened to grievances and chaired the implementation of disciplinary procedures;
- Specified the organization’s requirements for current and future training needs
- Determined potential applicant’s requirements by studying job description and job qualifications
- Examined applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements
- Performed secondary duties as assigned by the Chief Operating Officer.
Personal Assistant to the Pastor
RCCG (City Of David)
Victoria Island, Lagos
10.2005 - 06.2008
- Oversaw the day-to-day running of the Pastor’s office, including his calendar
- Managed the administrative team, to ensure that pending tasks were carried out, which included letters being dispatched, running errands, payment to vendors and charities are made in timely manner
- Scheduled and organized meetings
- Collated data necessary for effective running of the office
- Generated and maintained highly confidential files, reports and ensuring they were handled confidentially
- Also ensured church documents were kept safe and secure
- Liaised with the publication department and the advertisement company to ensure qualitative and prompt production of the church publication, “The Eagle”
- Performed advanced administrative and secretarial support tasks for management
- Disposed of matters routine or non-routine in nature to conserve management time
- Coordinated meetings and travel arrangements for the pastor and or groups traveling to the country or outside the country
- Handled all other tasks as assigned.
Front Office Manager
RCCG (City Of David)
Victoria Island, Lagos
03.2003 - 10.2005
- Acted as the Image Maker of the Church
- Cultivated favorable relationships with sister churches
- Directly involved with dissemination of information and effective communication through the various departments
- Managed customer service inquiries and met quality standards for 100+ calls a month.
Administrative Staff / Customer Relations Personnel
Roberts’ Cakes, Pastries & More
Onipan, Lagos
10.2001 - 02.2003
- Supervised customers’ orders and ensured prompt delivery of orders
- Coordinated kitchen staff, to ensure that orders were ready on time
- Facilitated inventory management
- Performed customer care functions.
Administrative Staff
Kabad Industries Ltd
Lagos
04.2000 - 08.2001
- Purchased items to be supplied based on customers’ orders
- Carried out debt recovery duties
- All other administrative jobs as assigned.
Administrative Staff
Nigerian Telecommunication Ltd, (NYSC)
Ikoyi, Lagos
03.1999 - 02.2000
- Assisted in collating data on manpower wastage returns for effective planning
- Assisted in processing data and terminal benefits of deceased and retired staff
- Processed applications for NYSC / Industrial Attachment and deployment in liaison with the division / departments
- Collated data on transfer and recruitment, to update staff in post returns
- Maintained a filing system of the evaluated jobs according to divisions and departments.
Education
B.A (Hons.) - English Language
Obafemi Awolowo University
Ile-Ife, Osun 09.1994 - 08.1998
Master of Public Administration - Public Administration
University of South Wales
Wales 01.2019 - Current
Skills
Staff Management
Customer service understanding
Training and mentoring
Document management
Quality assurance
Team Building
Scheduling
Policy and procedure modification
Strategic planning
Business administration
Documentation and control
Company organization
Payroll coordination
Workforce improvements
Personnel recruitment
Microsoft Office proficiency
Training programs
Recruitment strategies
Recordkeeping
Recruitment
Workflow planning
Benefits and compensation management
Organizational Development
Talent management
Certification
Customer Care Certification, City of David In-House Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Public Administration - Public Administration
University of South Wales
01.2019 - Current
Sector Support Coordinator
United Nations African Union Mission
08.2017 - 06.2019
Logistics Support Officer
United Nations African Union Mission
10.2016 - 08.2017
Associate, Chartered Institute of Personnel Management (ACIPM)
05-2013
Customer Care Certification, City of David In-House Training
08-2009
Human Resources Personnel - Workers’ Directorate
RCCG (City Of David)
06.2008 - 10.2016
Personal Assistant to the Pastor
RCCG (City Of David)
10.2005 - 06.2008
Front Office Manager
RCCG (City Of David)
03.2003 - 10.2005
Administrative Staff / Customer Relations Personnel
Roberts’ Cakes, Pastries & More
10.2001 - 02.2003
Administrative Staff
Kabad Industries Ltd
04.2000 - 08.2001
Administrative Staff
Nigerian Telecommunication Ltd, (NYSC)
03.1999 - 02.2000
B.A (Hons.) - English Language
Obafemi Awolowo University
09.1994 - 08.1998