Du’Ron Powell
Valrico
Summary
Results-driven program and analysis professional with a robust skill set in data evaluation, project management, and process improvement. Demonstrated success in fostering collaboration and adapting to evolving requirements to achieve impactful outcomes. Proficient in utilizing analytical tools and problem-solving techniques, along with strong stakeholder communication, to deliver innovative solutions. Recognized for reliability, strategic thinking, and a steadfast commitment to advancing organizational objectives.
Overview
16
16
years of professional experience
Work History
Management and Program Analyst (GS-12)
Centers for Disease Control and Prevention (CDC), National Center for Chronic Disease Prevention and Health Promotion (NCCDPHP)
12.2021 - 08.2025
- Serve as the main point of contact on personnel actions for the division.
- Review, prepare and submit hiring actions in all federal systems.
- Serve as the liaison between hiring manager, management, employees, and HR Specialists on personnel actions.
- Collaborate with hiring managers by providing guidance on PARs, reassignments, realignments, position descriptions, recruitment, details, promotions, CLGs, and other personnel actions.
- Provide assistance with ordering supplies and procurement actions.
- Responsible for ensuring that the day-to-day program activities are carried out and completed.
- Consistently provide and analyze weekly workload reports which helps to detect bottlenecks, issues, surges, workload efficiency, inefficiencies in processes, and time management.
- Ensure staff members stay abreast of processes or procedural changes that impacts program activities within the branch.
- Create and ensue SOP documents on administrative processes are developed and published.
- Consistently stay abreast of OPM rules, regulations, processes, and procedures.
- Provide guidance to staff members on administrative processes and procedures to ensure compliance that aligns with policies, IOPs, and SOPs.
- Verify the accuracy and completeness of data when compiling data for reporting. This ensures the integrity of reports.
- Assigned to various projects within the program. Track, monitor, and attach measures around action items to ensure roles and responsibilities are carried out to ensure on time deliverables and project completion dates.
- Identify and recommend areas for process improvements and or resolutions.
- Evaluate, analyze, and provide weekly update reports for status updates.
- Responsible for maintaining and completing all new-hire onboarding requests for the branch.
- Conduct and analyze productivity of program operations by providing guidance to staff on administrative program activities.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
- Managed cross-functional teams, resulting in successful completion of program objectives.
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
Site Training Manager
Convergent Outsourcing
11.2018 - 06.2021
- Designed and implemented training programs for new hires servicing customers in an inbound call center.
- Conducted assessments to identify training needs and gaps in knowledge or skills amongst employees.
- Facilitated training sessions, workshops, and seminars either in-person or through virtual platforms, while ensuring engagement and effective knowledge transfer.
- Assessed the effectiveness of training programs through feedback mechanisms such as surveys, evaluations, reports, and performance metrics.
- Created strategies to effectively communicate training schedules and other relevant information to employees, managers, and stakeholders.
- Collaborated with internal staff to gather input, provide updates, and address concerns regarding training initiatives.
- Oversaw the drafting, editing, and distribution of training related correspondence such as invitations, reminders, and follow-up communications.
- Ensured that all communications materials adhered to company branding guidelines and complied with relevant policies and regulations.
- Ensured employees were provided with refresher training when discrepancies and gaps were discovered.
- Organized weekly meetings with staffing partners, Project Managers, and Directors to discuss reducing errors and best practices for increasing customer experience.
- Collaborated with hiring agencies weekly to ensure training fulfillment and all onboarding requests were met within the delegated time frame.
- Provided guidance, recommendations, and served as a subject matter expert to a team of trainers.
- Reviewed and approved training programs before being deployed for consistency and continuity.
- Scheduled and completed deployment for virtual new hire training classes to ensure that the training facility was equipped with the appropriate equipment and training materials.
- Created and ensured daily training reports were submitted to the director for insights into trends and attrition.
- 50 Hours/Week, Full Time
Trainer/Facilitator
Convergent Outsourcing
08.2014 - 06.2021
- Facilitated new hire and incumbent classes for 25+ agents.
- Prepared a six-week course training syllabus to ensure insight into course coverings.
- Created daily training reports to provide updates on attendance, attrition, and assessment scores.
- Provided one-on-one coaching to assist with learning differences from participants.
- Traveled to various centers to participate in train-the-trainer sessions to maintain high-engagement and best practices.
- Was consistently responsible for researching and providing feedback on available training software to the lead training coordinator and facilitator.
- 50 Hours/Week, Full Time, Full time Remote
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Call Center Representative, Entergy
Convergent Outsourcing
09.2009 - 08.2014
- Processed payments, issued orders, and responded to inquiries regarding utility services.
- Collaborated with the dispatch office to ensure timely reconnects in service.
- Provided floor support to all call center staff to aid in problem-solving and developing critical thinking skills.
- 40 Hours/Week, Full Time
Education
High School Diploma -
King High School
Tampa, FLSkills
- Strategic planning
- Business process improvement
- Requirements gathering
- Risk assessments
- Process mapping
- Excellent communication
- Teamwork and collaboration
- Customer service
Timeline
Management and Program Analyst (GS-12)
Centers for Disease Control and Prevention (CDC), National Center for Chronic Disease Prevention and Health Promotion (NCCDPHP)
12.2021 - 08.2025
Site Training Manager
Convergent Outsourcing
11.2018 - 06.2021
Trainer/Facilitator
Convergent Outsourcing
08.2014 - 06.2021
Call Center Representative, Entergy
Convergent Outsourcing
09.2009 - 08.2014
High School Diploma -
King High School
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