Duroy R. Burnett Jr
Tamarac,FL
Summary
Highly focused and detail-oriented with an exceptional record of honors and awards. Able to manage multiple simultaneous projects with high efficiency and accuracy. Adept at working independently or managing a team.
Overview
20
20
years of professional experience
Work History
LYFT DRIVER
SELF-EMPLOYED
06.2022 - 01.2024
- Arrived on time to customer appointments.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Upheld high standards of cleanliness, sanitation, and service.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Maximized earnings potential by strategically selecting high-demand areas during peak hours or events.
CUSTOMER SERVICE REPRESENTATIVE
SOCIAL SECURITY ADMINISTRATION
08.2019 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
FRONT DESK RECEPTIONIST
SOCIAL SECURITY ADMINISTRATION, OHO
08.2014 - 07.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
CUSTOM PROTECTION OFFICER
WACKENHUT SECURITY
08.2007 - 08.2009
- Provided exceptional customer service while maintaining a secure environment for clients and visitors.
- Conducted regular safety audits to identify potential hazards and ensure compliance with applicable regulations.
- Managed access control systems, ensuring only authorized personnel had access to restricted areas within facilities.
- Improved overall efficiency by streamlining processes related to incident reporting, investigation, and resolution.
- Assisted in the development of customized security plans tailored to individual client needs and requirements.
US NAVY AUXILIARY SECURITY FORCE
US NAVY
08.2003 - 08.2007
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced range safety by implementing strict protocols and conducting regular inspections.
- Directed safety protocols and daily range operations.
- Taught classes on gun safety, concealed carry and other firearms-related topics.
- Enforced range rules and removed users for repeat or critical violations.
Education
Bachelor of Arts - Legal Studies
Keiser University
Fort Lauderdale, FL04.2013
Skills
- Client account management
- Conflict resolution
- Exceptional interpersonal communication
- Product development
- Customer service-oriented
- Staff training/development
- Budget development
- Project management
- Consistently meet goals
Timeline
LYFT DRIVER
SELF-EMPLOYED
06.2022 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
SOCIAL SECURITY ADMINISTRATION
08.2019 - 06.2022
FRONT DESK RECEPTIONIST
SOCIAL SECURITY ADMINISTRATION, OHO
08.2014 - 07.2019
CUSTOM PROTECTION OFFICER
WACKENHUT SECURITY
08.2007 - 08.2009
US NAVY AUXILIARY SECURITY FORCE
US NAVY
08.2003 - 08.2007
Bachelor of Arts - Legal Studies
Keiser University