Durrell Togans
Martinsburg,WV
Summary
Dynamic Lead Technician at Pyramid Healthcare with a proven track record in optimizing workflows and enhancing productivity. Skilled in diagnostic testing and safety compliance, I excel in team leadership and fostering collaboration. Recognized for elevating customer satisfaction through effective communication and problem-solving, I drive continuous improvement initiatives that yield significant operational efficiencies.
Overview
11
11
years of professional experience
Work History
Lead Technician
Pyramid Healthcare
12.2019 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Collaborated with cross-functional teams to drive continuous improvement initiatives within the department.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
Disability Support Worker
Arc of Washington County
07.2016 - 12.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
Utility Technician
Kraft Heinz
04.2014 - 07.2016
- Maintained a safe working environment for staff members through adherence to workplace safety protocols during all tasks related to utilities management.
- Monitored system operations to improve effectiveness, efficiency and regulatory compliance.
- Ensured compliance with industry regulations, maintaining accurate records of all maintenance and repair activities.
- Promoted a culture of continuous improvement within the utilities department by sharing best practices, learning from past mistakes, and implementing new technologies to enhance overall performance.
Education
High School Diploma -
Martinsburg College
Martinsburg, WV07-2009
Skills
- Diagnostic testing
- Testing and repair
- Safety compliance
- System maintenance
- System testing
- Data analysis
- Site survey
- Remote support management
- Physical conditioning
- Support documentation composition
- Game strategy implementation
- Team scheduling
- Work Planning and Prioritization
Timeline
Lead Technician
Pyramid Healthcare
12.2019 - Current
Disability Support Worker
Arc of Washington County
07.2016 - 12.2019
Utility Technician
Kraft Heinz
04.2014 - 07.2016
High School Diploma -
Martinsburg College
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