Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Durwyn Robinson

Los Angeles,CA

Summary

Adept at warehouse operations and leading teams, my tenure at Lowe's Home Improvement honed my skills in order pulling and fostering team efficiency. Leveraging RF device expertise and exceptional inspection skills, I streamlined fulfillment processes, significantly enhancing order accuracy and customer satisfaction. My approach combines meticulous attention to detail with a commitment to developing collaborative, high-performing teams.

Overview

8
8
years of professional experience

Work History

Fulfillment Lead

Lowes Home Improvment
Los Angeles, CA
07.2022 - Current
  • Provided guidance and support to team members in order to meet daily goals.
  • Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
  • Maintained records of inventory levels, stock movements, and customer orders.
  • Developed strategies for efficient order fulfillment processes and procedures.
  • Organized workflow to ensure all orders were processed accurately and on time.
  • Conducted regular training sessions for new hires on order fulfillment systems and procedures.

Head Cashier

Lowes Home Improvment
Los Angeles, CA
03.2020 - 06.2022
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Monitored register drawers to ensure adequate change was available throughout each shift.

Order Fulfillment Associate

Lowes Home Improvment
Los Angeles, CA
08.2018 - 02.2020
  • Processed incoming orders in a timely manner according to company standards.
  • Tracked shipments and updated customers on delivery progress.
  • Resolved customer inquiries regarding order status and delivery.
  • Verified order accuracy prior to shipment.

Cashier

Lowes Home Improvment
Los Angeles, CA
08.2016 - 07.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Some College (No Degree) - Electrical Engineering

Howard University
Washington, DC

Associate of Arts - Business Administration

West LA College
Los Angeles, CA

Skills

  • RF device usage
  • Inspection skills
  • Returns handling
  • Package preparation
  • Warehouse Operations
  • Order pulling

References

References available upon request.

Timeline

Fulfillment Lead

Lowes Home Improvment
07.2022 - Current

Head Cashier

Lowes Home Improvment
03.2020 - 06.2022

Order Fulfillment Associate

Lowes Home Improvment
08.2018 - 02.2020

Cashier

Lowes Home Improvment
08.2016 - 07.2018

Some College (No Degree) - Electrical Engineering

Howard University

Associate of Arts - Business Administration

West LA College

Similar Profiles

CREATE PROFILE
Durwyn Robinson