DuShaine Turner
San Antonio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Application Support Supervisor
Maximus
11.2011 - Current
- Responsible for assigning day-to-day work items.
- Monitor employee performance for compliance with established protocol (SLA).
- Work closely with other functional departments to ensure all work is completed timely and accurately.
- Effectively lead, coach, train, and counsel direct reports.
- Research and respond to any escalated inquiries and requests in a timely, professional, and informative manner.
- Produce weekly/monthly reports to be presented to staff.
- Responsible for assigning day to day work items.
- Monitor employee performance for compliance to established protocol.
- Work closely with Quality Assurance (QA) and Documentation Management areas to ensure all providers are timely and accurately.
- Effectively lead, coach, train, and counsel direct reports.
- Research and respond to any escalated provider inquiries and requests in a timely, professional and informative manner.
- Produce weekly/monthly reports to be presented to staff.
Education
High School Diploma -
General H.H. Arnold
Wiesbaden, Germany06.1989
Skills
- Customer Support
- Training
- Excellent Communication Skills
- System Monitoring
Timeline
Application Support Supervisor
Maximus
11.2011 - Current
High School Diploma -
General H.H. Arnold
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