Dushan Katanic
Crystal River
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Ruth Chris Steakhouse. Proven ability to enhance guest engagement and ensure food safety while training team members. Recognized for maintaining high standards during peak service periods, contributing to a collaborative and efficient dining experience.
Overview
17
17
years of professional experience
Work History
Server
Jimmy's Seafood Seller and Cafe
03.2019 - Current
- Delivered exceptional customer service by efficiently managing orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu offerings, service protocols, and point-of-sale systems.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Mentored junior staff in best practices for food safety and service excellence.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Sous Chef
Ruth Chris Steakhouse
01.2009 - 01.2019
- Supervised kitchen operations to ensure the highest standards of food quality.
- Developed and trained team members on culinary techniques and safety protocols.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
- Managed inventory levels and ordered supplies to maintain optimal stock for service.
- Coordinated with front-of-house staff to ensure cohesive dining experience, addressing any customer concerns with prompt and effective solutions.
Education
Attended For A Year of General Studies. - General Studies
State College of Florida
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Safe food handling
- Service prioritization
- Team collaboration
- Suggestive selling
- Task prioritization
Timeline
Server
Jimmy's Seafood Seller and Cafe
03.2019 - Current
Sous Chef
Ruth Chris Steakhouse
01.2009 - 01.2019
Attended For A Year of General Studies. - General Studies
State College of Florida