DUSHAUN BROCKENBROUGH
Blackwood,USA
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
9
9
years of professional experience
Work History
Specialized Home Retention Consultant
PHH Mortgage
Mount Laurel, USA
03.2020 - 11.2023
- Developed and implemented customized strategies to meet client needs.
- Assisted in developing new methods for data collection and analysis techniques.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Analyzed complex information from multiple sources to identify patterns or trends that could be used as a basis for decision-making.
Loan Officer
Freedom Mortgage
Mount Laurel, USA
09.2016 - 09.2019
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Analyzed financial data to determine the feasibility of granting loans.
- Negotiated terms and conditions of loan contracts.
- Verified accuracy of loan documents prior to approval.
Account Executive
PLS Logistic Services
Philadelphia
07.2015 - 12.2015
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficiently.
Manager Trainee
Hertz Local Edition
Cherry Hill, USA
12.2014 - 04.2015
- Analyzed customer feedback data and identified areas of improvement for the team.
- Created detailed monthly reports tracking employee progress and highlighting areas of improvement.
- Resolved conflicts between staff members by facilitating open dialogue among all parties involved.
- Ensured compliance with company regulations regarding safety standards and practices within the workplace environment.
- Identified opportunities for process improvements through analyzing customer complaints data.
Education
Project Management Certificate -
Google Coursera
06.2024
Bachelor of Science in Management Strategies/International Business and Entrepreneurship -
Rutgers University
05.2015
Associate of Applied Science in Business Administration Accounting -
Camden County College
05.2013
Skills
- Budgeting
- Communication
- Leadership
- Planning
- Organization
- Multitasking
- Problem-solving
- Time management
- Prioritization
- Teamwork
- Conflict resolution
- Product Management Skills
- Strategic Planning
- Customer Relationship Management (CRM)
- Data Analysis
- Relationship Building
Projects
Homeowners Assistance Fund (HAF Program), 04/01/21, 11/01/23, Associated with PHH Mortgage. Assisted in the implementation of a company wide roll out and acceptance of the federal program geared at helping homeowners secure state funding for home loans. Assisted in troubleshooting and fine tuning the process throughout the lifecycle of the project. Delivered hundreds of thousands in revenue through my work on the program and increased the company's cash flow, while improving on the reputation of the company. Homeowners Assistance Fund (HAF Program), 04/01/21, 11/01/23, Associated with PHH Mortgage. Assisted in the implementation of a company wide roll out and acceptance of the federal program geared at helping homeowners secure state funding for home loans. Assisted in troubleshooting and fine tuning the process throughout the lifecycle of the project. Delivered hundreds of thousands in revenue through my work on the program and increased the company's cash flow, while improving on the reputation of the company.
Timeline
Specialized Home Retention Consultant
PHH Mortgage
03.2020 - 11.2023
Loan Officer
Freedom Mortgage
09.2016 - 09.2019
Account Executive
PLS Logistic Services
07.2015 - 12.2015
Manager Trainee
Hertz Local Edition
12.2014 - 04.2015
Project Management Certificate -
Google Coursera
Bachelor of Science in Management Strategies/International Business and Entrepreneurship -
Rutgers University
Associate of Applied Science in Business Administration Accounting -
Camden County College
Similar Profiles
Eric HurttEric Hurtt
Reverse Mortgage Loan Officer at PHH Mortgage Services/Liberty Reverse MortgageReverse Mortgage Loan Officer at PHH Mortgage Services/Liberty Reverse Mortgage
GEORJI MILCEGEORJI MILCE
Remote Mortgage Broker at PHH MortgageRemote Mortgage Broker at PHH Mortgage
Emily PowersEmily Powers
Senior Manager Default Servicing at PHH MortgageSenior Manager Default Servicing at PHH Mortgage
Owen RoseOwen Rose
Fence Installer at The Fence AuthorityFence Installer at The Fence Authority
Shayanna Hill-CowanShayanna Hill-Cowan
Customer Service Representative at SIR SERVICESCustomer Service Representative at SIR SERVICES