DuShawn Adlean
Lancaster,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Adept at preventing employee and visitor criminal activity with observational and investigation abilities. Knowledgeable about how to deal with physical altercations in a safe way.
Overview
8
8
years of professional experience
Work History
Home Care Provider
IHSS In Home Support Services
08.2016 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted patients with self-administered medications.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Managed medical approximately 10 patients appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
Event Security Guard
Diligence Security Group
09.2018 - 06.2021
- Maintained order and safety during events by observing crowd behavior and responding to potential issues.
- Conducted regular patrols of event areas to deter disruptive activities and ensure secure environment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked bags and personal items at entry points to uphold security protocols.
- Reported suspicious activities or security breaches to supervisors for further action.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Oversaw entry and exit of up to 30-60 employees and visitors daily.
Skills
- Effective Problem Resolution
- Reliable Work Commitment
- Active Listening
- Reliable Team Member
- Inbound customer service
- Proficient in Prioritizing Tasks
Timeline
Event Security Guard
Diligence Security Group
09.2018 - 06.2021
Home Care Provider
IHSS In Home Support Services
08.2016 - Current
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