Makayla Rohlehr-Ventura
Toronto
Summary
Dedicated security supervisor with over five years of experience in diverse roles, specializing in risk assessment and team leadership. Skilled in conflict resolution and emergency response, I am passionate about ensuring safety and supporting my community. Seeking to enhance my skills in a dynamic environment that aligns with my goal of transitioning into law enforcement, allowing me to further develop my career and make a positive contribution to society.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Supervisor Ambassador
Mount Sinai Hospital
02.2025 - Current
- Responded swiftly to security incidents within the Emergency Department and effectively resolved security issues.
- Provided crisis intervention support during high-stress situations to ensure patient and clinical safety.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acts as a principal contact for security services within the emergency department and liaises with emergency responders including law enforcement and Emergency Services when managing individuals who may pose a risk of violence.
- Uses supportive verbal techniques and engages staff resources in order to identify appropriate strategies aimed at the de-escalation of potentially violent behavior.
- Develops relationships and maintains liaison with clinical and operational stake holder groups (i.e. Triage, Admitting, Nursing, Social Work, Mental Health & Addictions, Security and volunteers) in order to ensure effective communication and consultation in the development of appropriate support and/or intervention strategies.
Security Supervisor, North York General Hospital
Paladin Security
07.2024 - 02.2025
- Developed strong working relationships with local law enforcement and clinical staff to enhance cooperation in incident response situations.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Conducted regular training sessions for staff on emergency procedures and conflict resolution techniques.
- Collaborated with law enforcement during investigations to provide detailed reports and witness statements.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed conflicts using de-escalation techniques and handled trespassing and arrests as necessary, adhering to hospital policies.
- Trained new security personnel on protocols and maintained communication regarding incidents and security assessments to enhance safety measures.
- Led a security team in a high-stress environment, effectively managing operations to protect everyone in the facility.
Security Guard, North York General Hospital
Paladin Security
01.2023 - 01.2024
- Enforced facility policies and regulations to maintain a secure environment for visitors and staff.
- Responded effectively to emergencies, coordinating with law enforcement and emergency services as needed.
- Prepared detailed reports on incidents, observations, and actions taken in response to security breaches.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Conducted regular patrols, identifying and addressing potential hazards or security breaches.
Security Guard
Sentinel Security
01.2023 - 01.2024
- Adapted to various sites as a secuity guard, including Michael Garron Hospital, History, Scotia Bank Plaza, Brick Works, and other locations.
- Responded quickly to emergency situations to assess and deflect issues.
- Conducted regular patrols to ensure safety and security of assigned areas.
- Monitored premises to detect and prevent unauthorized access or illegal activities.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Loss Prevention Supervisor
Holt Renfrew
01.2021 - 01.2023
- Trained staff on loss prevention policies and best practices to enhance compliance.
- Collaborated with management to develop and implement effective loss prevention strategies.
- Monitored surveillance systems to detect suspicious activities and prevent theft.
- Conducted regular audits to identify and mitigate loss prevention risks.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Loss Prevention, Security Officer
Holt Renfrew
01.2021 - 01.2022
- Monitored premises to prevent theft and ensure safety protocols were followed.
- Reduced instances of theft by conducting thorough security patrols and surveillance monitoring.
- Developed strong relationships with staff members, fostering a culture of trust and accountability within the workplace.
- Detected fraudulent activities by closely monitoring point-of-sale transactions and recognizing suspicious behaviors.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
Security Guard, Security Concierge
Elite Security Services
01.2019 - 01.2020
- Assisted in managing access control systems for efficient entry and exit procedures.
- Maintained accurate logs of incidents, facilitating effective communication with management.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Managed conflicts professionally using diplomacy and tact, prioritizing the safety of all parties involved.
Education
Undergraduate - Criminology and Justice
Ontario Tech University
01-2021
Highschool - undefined
St. Jean de Brebeuf
01.2018
Skills
- Strong Communication
- Problem-Solving
- Critical Thinking
- Empathy
- Ethical Judgement
- Technical Skills
- Conflict Resolution
- Crisis Management
- Interpersonal Skills
- Attention to Details
Certification
- 2024 CPTED Services & Training
- 2024 Mental Health First Aid Canada
- 2024 Standard First Aid-Level C CPR/with AED St. John’ Ambulance
- 2023 Handcuff and Baton Training
- 2023 Use Of Force Training/MOAB and Mask Fit N95
- 2022 Health and Safety
- 2018 Ontario Security License
Awards
2024 CARE Award- Exceptional Paladin Security, 2024 Recognized by Emergency Department- North York General Hospital, 2022 (March & October) Employee of the Month- Holt Renfrew, 2018-2022 Hope for Children Fund Scholarship, 2019 Recognized by Dean Essay - Ontario Tech University
Timeline
Security Supervisor Ambassador
Mount Sinai Hospital
02.2025 - Current
Security Supervisor, North York General Hospital
Paladin Security
07.2024 - 02.2025
Security Guard, North York General Hospital
Paladin Security
01.2023 - 01.2024
Security Guard
Sentinel Security
01.2023 - 01.2024
Loss Prevention Supervisor
Holt Renfrew
01.2021 - 01.2023
Loss Prevention, Security Officer
Holt Renfrew
01.2021 - 01.2022
Security Guard, Security Concierge
Elite Security Services
01.2019 - 01.2020
Highschool - undefined
St. Jean de Brebeuf
Undergraduate - Criminology and Justice
Ontario Tech University
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