Zendesk
Diana Garcia
San Tan Valley,AZ
Summary
A highly motivated and results-driven professional with a proven track record in sales, customer service, and human resources, seeking to leverage my diverse skill set in a Beauty Vendor position. Interested in growth in the beauty industry and a keen understanding of the customer experience, I am well-equipped to drive revenue growth, foster lasting client relationships, and optimize internal HR processes.
Overview
6
6
years of professional experience
Work History
HR Coordinator
Covelo Group
12.2022 - Current
- Maintained human resources information system and kept employee files up to-date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate the hiring and onboarding of employees.
Beauty Vendor
Juice Beauty
02.2022 - 05.2023
- Met sales goals by offering excellent customer service.
- Answered questions and assisted customers with item selection and location.
- Set up displays and signage to attract customers and boost sales for Juice Beauty
- Built and maintained strong relationships with wholesalers.
Customer Service Representative /Help Desk Agent
Bakkt
11.2021 - 11.2022
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and updated databases to handle customer data.
- Facilitated inter-departmental communication to effectively provide customer support.
Qualifying Specialist
DataOwl
01.2020 - 07.2020
- Reaching out to potential leads with phone calls and sending emails of current offers and promotions
- Calling 100+ leads per day and organizing and notating progress to track business to business relationship.
- Interpreted clients' needs and introduced services to fit specific requirements
- Kept detailed records of project progress, discrepancies and other funding issues
- Listened and responded to customer requests and forwarded necessary information to superiors
Personal Party Planner
Fun Brands
10.2017 - 01.2020
- Managing corporate and franchise locations point of sale system.
- Maintained excellent attendance record, consistently arriving to work on time
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Proved successful working within tight deadlines and fast-paced atmosphere
Education
Associate - Business
Chandler Gilbert Community College
Chandler, AZSkills
- Scheduling — Highly Proficient
- P>Spreadsheets with Microsoft Excel
- P>Report preparation
- P>Technical Support
- P>Recordkeeping strengths
Software
Timeline
HR Coordinator
Covelo Group
12.2022 - Current
Beauty Vendor
Juice Beauty
02.2022 - 05.2023
Customer Service Representative /Help Desk Agent
Bakkt
11.2021 - 11.2022
Qualifying Specialist
DataOwl
01.2020 - 07.2020
Personal Party Planner
Fun Brands
10.2017 - 01.2020
Associate - Business
Chandler Gilbert Community College