Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dushko Gjorov

St. Petersburg

Summary

Committed and hardworking General manager with 15 years of experience directing food service. Well-rounded leader with talent for supervising employees. Swift problem solver with quick and effective solutions to wide array of issues.

Overview

15
15
years of professional experience

Work History

Concert/Event Planner

Koncerti- St. Pete
01.2019 - Current
  • Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
  • Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
  • Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
  • Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.

Fine Dining Restaurant Manager

Byblos Tampa
09.2023 - 03.2024
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Restaurant General Manager

Acropolis Greek Taverna
05.2019 - 06.2023
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Set schedules for 25 staff by planning and designating shifts and hours.
  • Managed employees throughout preparation and service of 50-150 meals per day.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Organized special events in restaurant
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Carefully interviewed, selected, trained and supervised staff.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.

Assistant General Manager

Acropolis Greek Taverna
01.2018 - 05.2019
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Motivated, trained and disciplined employees to maximize performance.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Completed inventory purchases and oversaw restocking.
  • Handled cash accurately and prepared deposits.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Increased sales by 30 %
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

Server

Acropolis Greek Taverna
02.2017 - 01.2018
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Greeted and maintained relationships with regular customers.
  • Collaborated with host, bus person and cook to serve up food and beverage options

Fine Dining Server

Birch And Vine
08.2016 - 02.2017
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Increased table turnover rate through efficient order taking and timely delivery of dishes.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Operated POS terminals to input orders, split bills and calculate totals
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.

Fine Dining Manager

Bahamas Paradise Cruise Line
06.2014 - 11.2016
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised staff of 20 servers while serving tables and maintaining inventories.
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new servers on menu items and restaurant standards
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution

Fine Dining Server

Bahamas Paradise Cruise Line
08.2011 - 05.2014
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset 8 tables per shift, working efficiently to keep dining room and work areas clean.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Fine Dining Server

Royal Caribbean Cruise Line
07.2009 - 11.2011
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Achieved highest employee retention rate in region.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Captain server


  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.

Education

Public Administration

St. Kliment Ohridski
Macedonia
01.2016

Skills

  • Food plating and presentation
  • Marketing and advertising
  • Recipes and menu planning
  • Performance improvement
  • Budgeting
  • Scheduling
  • Employee Training
  • Business Planning
  • Food Safety
  • Staff Scheduling
  • Point of Sale (POS) system operation
  • Cost-controls
  • Trained in performance and wage reviews
  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Natural leader

Languages

Macedonian
Native or Bilingual
French
Full Professional
English
Full Professional
Serbian
Native or Bilingual
Bulgarian
Full Professional
Greek
Full Professional
Spanish
Limited Working

Timeline

Fine Dining Restaurant Manager

Byblos Tampa
09.2023 - 03.2024

Restaurant General Manager

Acropolis Greek Taverna
05.2019 - 06.2023

Concert/Event Planner

Koncerti- St. Pete
01.2019 - Current

Assistant General Manager

Acropolis Greek Taverna
01.2018 - 05.2019

Server

Acropolis Greek Taverna
02.2017 - 01.2018

Fine Dining Server

Birch And Vine
08.2016 - 02.2017

Fine Dining Manager

Bahamas Paradise Cruise Line
06.2014 - 11.2016

Fine Dining Server

Bahamas Paradise Cruise Line
08.2011 - 05.2014

Fine Dining Server

Royal Caribbean Cruise Line
07.2009 - 11.2011

Public Administration

St. Kliment Ohridski

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Dushko Gjorov