DUSKA MITCHELL
Hales Corners,WI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server
Texas Roadhouse
El Cajon, CA
03.2020 - 01.2021
- Hired as opening crew for this location, worked hard from day one on serving Texas Roadhouse customers, while providing excellent service during the stressful times of Covid
- Worked my way up to bartending and becoming a trainer for new employees.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Server
Izzy's Café
El Cajon, CA
10.2018 - 03.2020
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server/Assistant Manager
Mila's Lakeside Café
Lakeside, CA
02.2015 - 07.2018
- Seated and served guests, took orders, and removed dinnerware with practiced pacing
- Hired, trained, scheduled new servers and familiarized new employees with company culture
- Ensured cleanliness of dining area throughout the day
- Resolved all customer issues in a positive manner.
Server
Lake Murray Café
La Mesa, CA
03.2010 - 02.2015
- Served guests in a fast-paced environment and managed time for an optimal experience for each guest
- Assisted other workers to achieve maximum efficiency during peak hours
- Attained Employee of the Month on multiple occasions
- Fostered repeat business by getting to know customers and their orders.
Skills
- Positive attitude
- Detail Oriented
- Suggestive Selling
- Exceptional customer service
- Strong Work Ethic
- Upselling
- Teamwork
- Multitasking
- Team Leadership
- Problem-Solving
- Time management abilities
Timeline
Server
Texas Roadhouse
03.2020 - 01.2021
Server
Izzy's Café
10.2018 - 03.2020
Server/Assistant Manager
Mila's Lakeside Café
02.2015 - 07.2018
Server
Lake Murray Café
03.2010 - 02.2015