Dustan Wiser
Rowlett,Texas
Summary
Dynamic Field Operations Manager with Charter Spectrum, skilled in financial analysis and employee training. Proven track record in enhancing operational efficiency and customer satisfaction through effective problem-solving and vendor management. Recognized for implementing process improvements that led to significant cost savings while fostering a motivated workforce.
Overview
33
33
years of professional experience
Work History
Field Operations Manager
Charter Spectrum
Dallas, TX
01.1992 - Current
- Recruited, hired, trained, managed, evaluated, coached, disciplined, and terminated staff members as necessary.
- Resolved customer complaints related to products or services delivered by the company's field operations team.
- Proposed, developed and managed employee recognition programs.
- Delegated work to staff, setting priorities and goals.
- Engaged with customers onsite in order to gain better insight into their needs and expectations from our services.
- Assessed operational performance of field employees and provided feedback for improvement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified opportunities for cost savings through process improvements or alternative sourcing methods.
- Managed relationships with vendors providing goods or services used by the company's field operations team.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Organized training sessions for new hires in order to ensure they are properly prepared for their roles.
- Maintained operating efficiency at all worksites.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels in the field and coordinated restocking efforts when needed.
- Oversaw day-to-day activities at multiple locations while maintaining consistent quality control standards.
- Ensured effective communication between field personnel and corporate office.
- Maintained current knowledge of industry standards and regulatory requirements pertaining to the company's operations.
- Implemented best practices in order to maximize efficiency of operations.
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided technical assistance to field personnel as required.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Business Administration
Dallas County Community College
DallasSkills
- Financial analysis
- Customer service
- Vendor management
- Data analysis
- Employee training
- Process improvement
- Field operations analysis
- Contractor management
- Workforce scheduling
- Problem-solving
- Performance measurement
- Conflict resolution
- Effective leader
- Excellent communication
- Delegating work
- Written communication
- Employee relations
Timeline
Field Operations Manager
Charter Spectrum
01.1992 - Current
Business Administration
Dallas County Community College
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