Dustee Shay
Owosso,MI
Summary
Dynamic medical professional with extensive experience at Memorial Healthcare, excelling in front desk operations and patient scheduling. Proven ability to enhance patient satisfaction through exceptional customer service and meticulous documentation. Skilled in medical terminology and fostering teamwork, contributing to improved clinic efficiency and streamlined operations.
As healthcare professional, extensive experience in managing patient interactions and administrative duties in medical setting. Valued for strong collaboration skills, adaptability, and consistent delivery of high-quality results. Known for reliability and effective communication, ensuring seamless patient experience.
Overview
27
27
years of professional experience
Work History
Medical Receptionist
Memorial Healthcare
09.2021 - Current
- Managed patient scheduling efficiently, ensuring timely appointments and optimal use of resources.
- Processed insurance verifications accurately, reducing claim rejections and enhancing revenue cycle management.
- Coordinated communication between medical staff and patients, improving service delivery and patient satisfaction.
- Trained new reception staff on office protocols and electronic health record systems to ensure seamless operations.
- Facilitated communication between patients and healthcare providers to enhance service delivery
- Implemented electronic health record (EHR) systems to streamline patient information management
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Provide follow-up contact for emergency discharges, answer questions, confirm medications, and schedule follow-up appointments.
- Participated in quality improvement initiatives, contributing valuable insights to enhance overall practice performance.
- Perform paperwork under the supervision of the provider for the patient's FMLA, Special Olympics, Veteran Award, Pharmacy Programs, and Health Insurance Appraisals needed.
- Perform prior authorizations through a third-party driver to obtain coverage for patient medication.
Medical Assistance
Darcy Shay, NP
03.2020 - 09.2021
- Improved patient care by providing comprehensive medical assistance and support to physicians during examinations and procedures.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
- Reduced response times by implementing new processes for triaging incoming calls from patients seeking medical assistance.
- Collected health history, patient vitals, and necessary records for provider review prior to the patient being seen.
- Set up procedure rooms, including IV preparation and setup, equipment needed, and sanitation of instruments needed or used.
Medical Assistant
Convenient Urgent Care
09.2013 - 09.2020
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Obtained patient vitals, allergies, medical history, and current complaint, entered in electronic medical record.
- Performed veinepunctures and processed lab samples as needed.
Medical Assistant
Hamilton Medical Center
01.2004 - 12.2010
- Educated patients on medication management and post-procedure care, improving adherence to treatment plans.
- Managed electronic health records system, maintaining accuracy and confidentiality of sensitive patient data.
- Trained new staff on operational protocols, fostering a collaborative environment and ensuring compliance with best practices.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Implemented patient follow-up procedures, enhancing continuity of care and increasing patient satisfaction ratings.
Medical Assistant
Jason Holiday, MD
02.1999 - 08.2004
- Led patient intake process, ensuring accurate collection of medical history and personal information.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Assisted in clinical procedures, providing support to physicians and enhancing patient comfort during examinations.
- Performed venipunctures, collected samples, and processed them as needed.
- Streamlined inventory management for medical supplies, reducing waste and ensuring availability of essential items.
Education
Associate of Applied Science - Pharmacology
Baker College
Owosso, MICertification - Phlebotomy
Baker College
OwossoBachelor of Science - Bachelor of Health Science Administration
Baker College
Owosso, MI05-2011
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Proficient in medical terminology
- Proficient vitals and medical history obtainment
- Medical office procedures
- Documentation
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
Timeline
Medical Receptionist
Memorial Healthcare
09.2021 - Current
Medical Assistance
Darcy Shay, NP
03.2020 - 09.2021
Medical Assistant
Convenient Urgent Care
09.2013 - 09.2020
Medical Assistant
Hamilton Medical Center
01.2004 - 12.2010
Medical Assistant
Jason Holiday, MD
02.1999 - 08.2004
Associate of Applied Science - Pharmacology
Baker College
Certification - Phlebotomy
Baker College
Bachelor of Science - Bachelor of Health Science Administration
Baker College