Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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DUSTI SHELEY

Orlando,FL

Summary

Dynamic hospitality professional with extensive experience in customer service and who is prepared for this role with comprehensive experience in high-energy environments. Certified Trainer with proven success in crafting and implementing successful operational procedures to improve efficiency and create memorable guest experiences. Adept at collaborating with cross-functional teams to ensure alignment with business objectives. Out-of-the-box thinker and reliable team player who is adaptable to changing needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender - Universal's Helios Grand

Loews Hotels & Co
03.2025 - Current
  • Helped facilitate the opening of Lotus Lagoon at the new Universal's Helios Grand, A Loews Hotel at Epic Universe.
  • Served high customer volumes during days, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Pool Server - Drum Club Kantine

Loews Hotels & Co
07.2022 - 03.2025
  • Worked collaboratively as part of a team to ensure timely delivery of drinks and meals to guests.
  • Adhered to company policies regarding cash handling procedures while operating a point-of-sale system accurately.
  • Accurately recorded orders, collected payments, and provided change when necessary.
  • Demonstrated strong interpersonal skills by efficiently communicating with customers, co workers, and management.
  • Exhibited knowledge of food safety regulations and responsible alcohol service procedures.
  • Demonstrated ability to work quickly under pressure in high-volume dining environments.
  • Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.

Bartender, Bar and Server Coach

Miller’s Ale House
01.2016 - 01.2023
  • Trained new bartenders on mixing techniques, customer service standards, and company policies.
  • Conducted regular inventory count to keep bar and drink supplies stocked.
  • Handled escalated customer concerns with speed and knowledgeable support, while complying with local and state liquor laws.
  • Increased efficiency by creating streamlined processes for opening and closing procedures, reducing labor costs while maintaining quality standards.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Education

Some College (No Degree) -

Niagara University
Niagara Falls, NY

Some College (No Degree) -

SUNY, Cortland
Cortland, NY

Some College (No Degree) -

Onondaga Community College
Syracuse, NY

Skills

  • Team management
  • Employee training facilitation
  • Talent acquisition and development
  • Customer engagement
  • Effective conflict resolution
  • Critical thinking abilities
  • Accounts Payables and Receivables
  • Financial record management
  • Proficient in Microsoft Office
  • Aloha, Micros, Clarity

Accomplishments

Star Trainer and Employee of the Month.

Certification

  • State of Florida, Public Notary
  • Serv-Safe
  • Florida Responsible Vending

Timeline

Bartender - Universal's Helios Grand

Loews Hotels & Co
03.2025 - Current

Pool Server - Drum Club Kantine

Loews Hotels & Co
07.2022 - 03.2025

Bartender, Bar and Server Coach

Miller’s Ale House
01.2016 - 01.2023

Some College (No Degree) -

SUNY, Cortland

Some College (No Degree) -

Onondaga Community College

Some College (No Degree) -

Niagara University

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