Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager
Dustie Shoop

Dustie Shoop

Orlando,FL

Summary

Dynamic leader with a proven track record at Mccomb Carry Out, enhancing customer satisfaction and team performance through effective communication and complex problem-solving. Skilled in time management and verbal communication, I excel in driving results by developing strategic plans and optimizing resource utilization. Achieved significant improvements in employee engagement and customer service delivery.

Overview

28
28
years of professional experience

Work History

Manger

Mccomb Carry Out
06.2019 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Medical Assistant

Spectrum Eyecare
01.2017 - 05.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Bartender Shift Manager

Roadway Inn
06.2004 - 09.2005
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Sales Associate

Burger King
06.2000 - 09.2002
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Stna

St.cathrines
12.1999 - 12.2000
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
  • Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
  • Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
  • Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Safely transported patients throughout the facility using proper transfer techniques and equipment.
  • Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
  • Participated in professional development opportunities to stay current in STNA best practices and industry trends.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Collaborated with nursing staff to ensure timely delivery of medications and treatments.
  • Streamlined workflow for nursing staff by efficiently completing assigned tasks on time.
  • Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Receptionist

March of Dime Maine
06.1996 - 10.1998
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

Bachelor Of Applied Studies - Computer Technology

Southern University College
Orlando, FL

Associate Of Business Administration - Medical Assisting

Ultimate Medical Academy - Clearwater
Clearwater, FL
04.2014

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Timeline

Manger

Mccomb Carry Out
06.2019 - 08.2024

Medical Assistant

Spectrum Eyecare
01.2017 - 05.2018

Bartender Shift Manager

Roadway Inn
06.2004 - 09.2005

Sales Associate

Burger King
06.2000 - 09.2002

Stna

St.cathrines
12.1999 - 12.2000

Receptionist

March of Dime Maine
06.1996 - 10.1998

Bachelor Of Applied Studies - Computer Technology

Southern University College

Associate Of Business Administration - Medical Assisting

Ultimate Medical Academy - Clearwater

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Dustie Shoop