Dustie Steffens
Cantonment
Summary
Dynamic Manager with over 10 years of experience in postal operations and customer service leadership. Skilled in supervising large teams, managing budgets, and enhancing operational efficiency through strategic training and performance metrics. Achieved successful reduction in overtime costs while overseeing over 1,000 employees and driving high performance standards.
Professional mail operations expert with significant experience in postal services management and logistics. Strong focus on team collaboration and driving results, ensuring smooth operations and adaptability to changing needs. Possesses critical skills in route planning, customer service, and regulatory compliance. Known for reliable leadership and effective communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Postmaster
United States Postal Service, USPS
08.2023 - Current
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Reduced wait times for customers through efficient queue management strategies during peak hours.
Plant Manager
Post Office USPS
02.2021 - 08.2023
- Developed and instituted standard operating procedures (SOPs) to enhance operational efficiency.
- Conducted thorough audits to assess compliance and implemented corrective measures.
- Managed budget planning initiatives, successfully reducing overtime costs.
Manager of Post Office Operations
United States Postal Service
07.2020 - 02.2023
- Facilitate training programs for managers to enhance operational success and ensure adherence to budgetary constraints.
- Oversee 85 Postmasters, more than 200 supervisors, and over 1000 craft employees, driving high performance standards.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Spearhead initiatives for budget management, safety compliance, and scanning performance metrics; implement corrective actions as needed.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Supervisor
United States Postal Service
02.2018 - 08.2020
- Oversee a team of over 20 employees, ensuring exceptional levels of customer satisfaction.
- Manage customer service operations, including paperwork processing, inventory control, and cash management responsibilities.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Streamlined workflow processes for increased efficiency of mail flow.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Clerk
United States Postal Service
09.2013 - 02.2018
- Handled cash management, customer service inquiries, and shipping operations.
- Volunteered at surrounding offices, acquiring new techniques and insights into operational best practices.
- Worked with customers to ensure proper mailing of packages and first class/marketing mail to align with Postal Service guidelines.
- Assisted customers with mailing inquires to include which packing products to use, how to properly pack, properly wrap for protection and apply proper postage.
- Demonstrated my ability to understand Hazmat mailing and abide by rules and regulations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Office Assistant
Ken-Way services
07.2006 - 04.2014
- Organized office supplies and scheduled meetings, ensuring smooth operations.
- Maintained both electronic and physical filing systems for efficient record-keeping.
General Manager
Burger King
10.2011 - 12.2013
- Oversaw daily operations and staff management, driving team performance.
- Achieved sales targets through the implementation of targeted promotional strategies.
Lead
Chetek lanes
10.2010 - 11.2013
- Led a team, implementing innovative strategies to boost productivity.
- Addressed customer complaints effectively while managing daily operations.
Education
Associate - Supervisory management
WITC
05.2006
Diploma - undefined
Rice Lake High School
06.2005
Skills
- Financial planning
- Email management
- Advanced Excel proficiency
- Operations management
- Proficient in Microsoft Word
- Experience in lean processes
- Six Sigma methodology
- Medical Office Experience
- Human Resources
- Proficient in Microsoft Office
- Talent acquisition
- Operational production management
- PowerPoint
- Administrative Experience
- Sales expertise
- Proficient in computer applications
- Inventory management
- Office Management
- Process Improvement
- Plant operations management
- Team supervision
- Leadership
- Conflict Resolution
- Coaching
- Mentoring
- Detail Oriented
- Regulatory compliance
- Effective negotiation
- Postal regulations
Accomplishments
- Achieved a 50% reduction in accident rate by effectively implementing new procedures and policies to protect employees. My new finds were recognized by the Postal Service and implemented through.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of over 1000 staff members.
Certification
- Postmaster Essentials Training Teacher - obtained in 2024
- Certified handler of Hazmat situations to include spills, mercury, anthrax.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Postmaster
United States Postal Service, USPS
08.2023 - Current
Plant Manager
Post Office USPS
02.2021 - 08.2023
Manager of Post Office Operations
United States Postal Service
07.2020 - 02.2023
Customer Service Supervisor
United States Postal Service
02.2018 - 08.2020
Clerk
United States Postal Service
09.2013 - 02.2018
General Manager
Burger King
10.2011 - 12.2013
Lead
Chetek lanes
10.2010 - 11.2013
Office Assistant
Ken-Way services
07.2006 - 04.2014
Diploma - undefined
Rice Lake High School
Associate - Supervisory management
WITC
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