Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
TruckDriver

Dustin A. Hixson

Charleston,TN

Summary

Dynamic professional with over 20 years of experience in training, logistics, and driving operations. Proven track record in vendor estimate reviews, negotiations, and invoicing, complemented by strong auditing skills. Expertise in OTR driver assistance and team management, consistently delivering exceptional customer service. Aiming to leverage extensive industry knowledge to enhance operational efficiency and foster team development.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Equipment Maintenance Management Solutions 2 Agent

US Xpress Transportation
Chattanooga, TN
04.2021 - 04.2024
  • Expediting OTR repairs of equipment
  • Related document administration: invoicing, warranty negotiation, coding
  • Management of maintenance software and repairs including mechanical, operational, and wrecked equipment
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Sourced suitable replacement parts for damaged components while adhering to budgetary constraints.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Assisted in the training of new mechanics on fleet vehicle repairs and maintenance procedures.
  • Inspected completed work to assess quality and identify skill gaps.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Implemented effective processes for tracking labor hours spent on each job order.
  • Maintained accurate records of fleet repair and maintenance activities.
  • Investigated customer complaints about vehicle performance or malfunctions reported by drivers and operators.
  • Delegated work to staff, setting priorities and goals.
  • Researched best practices for fleet management and communicated findings across teams.
  • Analyzed data from various sources such as vehicle logs and repair histories to identify trends in vehicular performance or utilization patterns.
  • Performed regular inspections on all fleet vehicles to ensure safety compliance.
  • Provided technical advice regarding troubleshooting, diagnostics, and repair options for complex mechanical problems affecting fleet vehicles.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Coordinated with vendors to obtain quotes for repairs or replacements of parts.
  • Organized and coordinated preventive maintenance schedules for the fleet vehicles.

Residential Driver / FEL Driver

Waste Connections Inc.
Cleveland, TN
07.2013 - 04.2021
  • Trained and assessed new drivers for company compliance and safety.
  • Residential and commercial waste pickup.
  • Documented daily mileage, gas, and other data.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Adhered to assigned routes and followed time schedules.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Adapted to changing routes or schedules as required by the employer.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Communications and customer relations.

Delivery Driver/ Asst. Manager

Lowes Home Centers Inc.
Cleveland, TN
02.2007 - 06.2013
  • Commercial sales & delivery
  • Truck mounted & counter balanced forklift
  • Provided department management in the absence of daily manager as needed
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Utilized street maps to plan and determine most efficient routes.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Transported and safely delivered items to prevent damage or loss.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Utilized GPS and maps for efficient route planning.

Driver

Foodliner Inc.
Chattanooga, TN
08.2006 - 02.2007
  • Inspected vehicles for mechanical items and safety issues prior to operation.
  • Recorded expenses and maintained receipts.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Communicated with customers throughout the delivery process as needed.
  • Maintained accurate documentation for each trip including driver logs, bills of lading, fuel receipts and manifests.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Assisted with loading and unloading operations when necessary using appropriate tools or equipment.
  • Fulfilled back haul orders and spotted trailers in loading yard.
  • Inspected, maintained and operated bulk tanker truck to ensure safe operation.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Participated in regular training sessions designed to improve driving skills and knowledge.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.

Dock Worker

Yellow Transportation
Marietta, GA
05.2001 - 08.2006
  • Ensured compliance with safety regulations while driving spotter truck on public roads.
  • Executed dock operations by switching trailers and equipment to and from docks.
  • Assisted dock workers as needed during loading and unloading process at dockside.
  • Responded quickly to emergency situations such as fires or hazardous material spills in the yard area.
  • Operated powered industrial trucks such as forklifts, cherry pickers and to move product around distribution center.
  • Utilized yard management computer systems to input shift data.
  • Operated controls to activate track switches and traffic signals.
  • Organized and rearranged trailers in designated areas according to customer requirements.
  • Initiated yard checks to maintain inbound and outbound dock and staging areas.
  • Checked and verified shipping paperwork to ensure accuracy of orders.
  • Worked with loaders and supervisor to move assigned trucks and trailers from one location to another.
  • Ensured efficient handling of merchandise and products to maintain inventory accuracy.
  • Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
  • Maintained yard appearance, keeping ground clean and clear.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Received incoming shipments and inspected for accuracy against bill of lading documents.
  • Inspected product load for accuracy to foster timely and complete delivery.
  • Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
  • Followed proper loading techniques when stacking product onto pallets or shelves using the lift truck.

Fabricator

Miller Industries
Ooltewah, TN
02.2000 - 07.2000
  • Created templates for repetitive tasks to expedite fabrication processes.
  • Ensured proper maintenance was performed on all shop equipment used in order to maintain efficiency.
  • Adhered to production schedules to meet company goals.
  • Analyzed required blueprints, drawings, work orders and sketches to correctly fabricate and install products and parts.
  • Measured work piece dimensions to determine machine operation accuracy.
  • Unloaded and stored raw material deliveries.
  • Cut metal components to size using powered saws and shears.
  • Interpreted blueprints, drawings and written and verbal instructions to set up jobs.
  • Positioned work piece against stops and properly aligned layout marks with die or blade.
  • Set up tools and equipment needed for fabrication jobs including drills, lathes, milling machines.
  • File and smooth surfaces of fabricated items for a finished look.
  • Operated drill presses, milling machines, rivet and hardware presses safely and correctly.
  • Maintain accurate records of production runs for quality control purposes.
  • Clean work areas after each job is completed to maintain a safe working environment.

Education

High School Diploma -

Cleveland High School
Cleveland, TN 37312
05-1994

Some College (No Degree) - Transportation/DOT certification

Griffin Technical College
Griffin, GA

Skills

  • Program knowledge including Microsoft Office products, Cetaris,AS400, Aurora, Genesys
  • Fabrication processes, CNC Plasma Burners, Drill presses, shears
  • Forklift, reach truck, order picker operation
  • Excellent communication skills
  • Attention to detail
  • Ability to collaborate effectively
  • Providing quality customer service
  • Equipment and facility maintenance management skill sets
  • Ensuring customer satisfaction
  • Strong communication
  • Technical support
  • Recordkeeping proficiency
  • Contract negotiation
  • Customer complaint resolution
  • Customer needs determination
  • Critical thinking
  • Call management

Certification

CDL, 2004-current with current medical card

References

  • Aaron Wood, Senior Manager of Trailer Management, USXpress, (423) 716-5265
  • Kimberly Anglin, Night Shift Team Leader, USXpress, (423) 320-4199
  • Nathan Crews, Facilities Maintenance Manager, Benchmark, (423) 284-4128

Timeline

Equipment Maintenance Management Solutions 2 Agent

US Xpress Transportation
04.2021 - 04.2024

Residential Driver / FEL Driver

Waste Connections Inc.
07.2013 - 04.2021

Delivery Driver/ Asst. Manager

Lowes Home Centers Inc.
02.2007 - 06.2013

Driver

Foodliner Inc.
08.2006 - 02.2007

Dock Worker

Yellow Transportation
05.2001 - 08.2006

Fabricator

Miller Industries
02.2000 - 07.2000

High School Diploma -

Cleveland High School

Some College (No Degree) - Transportation/DOT certification

Griffin Technical College

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Dustin A. Hixson