Dustin Ahuna-Haliniak
Flight Attendant
Honolulu,HI
Summary
Accomplished Flight Attendant offering over 4 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Experienced Customer Service Agent with the airlines industry for 8 years. Dedicated to exceptional customer service
Overview
18
18
years of professional experience
Work History
Flight Attendant
Alaska Airlines
Anchorage, AK
04.2018 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Agent
Hawaiian Airlines
Honolulu, HI
06.2015 - 03.2022
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Operated PA system to make announcements regarding flight activity.
- Used Saber to prepare pre-departure and post-departure reports and passenger manifests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Boys and Girls Volleyball Coach
Saint Francis High School
Honolulu, Hawaii
06.2012 - 06.2015
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
- Developed game plans and adjusted to meet various game situations.
Customer Service Agent
British Airways
Los Angeles, CA
05.2005 - 06.2009
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Associate of Arts - Arts, Liberal Arts
Honolulu Community College
Honolulu, HI12.2014
Certificate, Airline Travel Specialist - Certificate, Airline Travel Specialist
International Air Academy
Vancouver, WA02.2005
High School Diploma -
Roosevelt High School
Honolulu, HI06.2003
Skills
- Team Collaboration
- Decision Making
- Passenger Behavior Monitoring
- Aircraft Safety Checks
- First Aid and CPR
- Evacuation Procedures
- Crew Resource Management
- FAA Regulations
- Brand Promotion
- Conflict Mediation
- Airline Policies
- Problem Solving
Timeline
Flight Attendant
Alaska Airlines
04.2018 - Current
Customer Service Agent
Hawaiian Airlines
06.2015 - 03.2022
Boys and Girls Volleyball Coach
Saint Francis High School
06.2012 - 06.2015
Customer Service Agent
British Airways
05.2005 - 06.2009
Associate of Arts - Arts, Liberal Arts
Honolulu Community College
Certificate, Airline Travel Specialist - Certificate, Airline Travel Specialist
International Air Academy
High School Diploma -
Roosevelt High School
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