Dustin Baker
Auburn,WA
Summary
Accomplished Store Manager at Bridgestone Americas, adept in customer service management and problem-solving, successfully maintained over $400k operating profit annually. Excelled in training and mentoring, enhancing customer satisfaction and staff efficiency. Proven track record in multitasking and organizational skills, significantly growing client base through strategic sales.
Overview
19
19
years of professional experience
Work History
Firestone Complete Autocare Store Manager
Bridgestone Americas
07.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Operating Profit maintained annually at $400k plus.
Firestone Complete Autocare Store Manager
Bridgestone Retail Operations LLC.
05.2011 - 07.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained operating profit above $150k
Firestone Complete Autocare
Bridgestone Retail Operations LLC.
07.2005 - 05.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Grew client baseline through sales preparation and outside sales tasks.
Education
Bachelor of Science - Accounting And Business Management
University of Phoenix
Tempe, AZ06.2005
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Store operations
Training and mentoring
Customer Service Management
Timeline
Firestone Complete Autocare Store Manager
Bridgestone Americas
07.2018 - Current
Firestone Complete Autocare Store Manager
Bridgestone Retail Operations LLC.
05.2011 - 07.2018
Firestone Complete Autocare
Bridgestone Retail Operations LLC.
07.2005 - 05.2011
Bachelor of Science - Accounting And Business Management
University of Phoenix
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