Summary
Overview
Work History
Education
Skills
Timeline
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Dustin Bates

Oroville,CA

Summary

Proven leader in business development, adept at driving revenue growth and fostering key account relationships. At CRBR - Property Damage Services, I spearheaded strategies that significantly enhanced profitability and customer engagement. Skilled in channel development and sales coaching, my approach has consistently exceeded sales targets through effective partnership and organizational development.

Overview

22
22
years of professional experience

Work History

Director of Business Development

CRBR - Property Damage Services
02.2014 - Current
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Negotiated, prepared, and signed contracts with clients.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Drove sales by developing multi-million dollar contract sales.
  • Organized promotional events and interacted with community to increase sales volume.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Inside Sales Representative

Durham Pump And Irrigation
03.2002 - 11.2013
  • Answered customers' questions regarding products, prices, and availability.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Used CRM software to maintain detailed contact logs and account records.
  • Set up new accounts, established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Presented professional image consistent with company's brand values.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed, maintained and utilized diverse client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Achieved or exceeded company-defined sales quotas.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Negotiated prices, terms of sales and service agreements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Consulted with businesses to supply accurate product and service information.
  • Recorded accurate and efficient records in customer database.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to event marketing, sales and brand promotion.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to team objectives in fast-paced environment.
  • Stayed current on company offerings and industry trends.
  • Generated advertising brochure for vendor use.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built diverse and consistent sales portfolio.
  • Met existing customers to review current services and expand sales opportunities.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Kept detailed records of daily activities through online customer database.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

Education

High School Diploma -

Las Plumas High School
Oroville, CA
06.2001

Skills

  • Channel Development
  • Sales training and leadership
  • [Type] marketing
  • Social Media Marketing
  • Lead Generation
  • Key Account Management
  • Partnership Development
  • Organizational Development
  • Pipeline Development
  • Performance Management
  • Customer Engagement
  • Business Modeling
  • Sales Coaching
  • Service Delivery Optimization
  • Revenue Growth
  • Corporate Communications
  • Networking
  • Vendor Management

Timeline

Director of Business Development

CRBR - Property Damage Services
02.2014 - Current

Inside Sales Representative

Durham Pump And Irrigation
03.2002 - 11.2013

High School Diploma -

Las Plumas High School

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Dustin Bates