Dustin Beauchamp

Responsible for managing and growing key client portfolio. Manage client relationships to ensure delivery satisfaction. Responsible for developing a cross functional team of leaders to grow an emerging account. Coordinate project timelines and resources across multiple teams, while ensuring contract compliance and service level agreements were met. Facilitated communication between clients and internal departments for project updates. Developed operational strategies to improve account management processes. Led training sessions for new team members on account delivery protocols. Analyzed client feedback to identify areas for service improvement and growth. Implemented best practices for efficient account management and client engagement. Provide leadership by setting a positive example for others when dealing with challenging situations or difficult customers. Conduct regular meetings with clients to review progress, discuss issues, resolve conflicts. Serve as an escalation point for issues from both clients and team members alike.

Responsible for prioritization of tasks and management of teams throughout multiple projects and locations across North America. Spearhead growth of Aftermarket and Repairs service offerings to grow portfolio. Oversee program compliance with requirements, schedule and budget. Work closely with other departments to support program technical aspects and cost proposals. Assess accurate and relevant information for fact-based decision making. Audit operations and processes to enhance brand, manage compliance, and create efficiencies. Grow a high performing team by reviewing employee performance and provide ongoing feedback and coaching to drive performance improvement.

Responsible for success of Digital Solutions division of our virtual business unit. Work with strategic accounts and sales to create project scopes and implement road-maps. Increased profits by developing, initiating, and managing both alternative customer solutions and pricing models. Assist in the creation of marketing objectives and advertising strategies that were utilized in promotional efforts. Direct strategic initiatives to achieve visibility and penetration in to new customer markets, and services provided. Work closely with operations control to analyze business performance, and develop strategies to remain on track to KPIs.

Responsible for the budgetary formulation to support a new internally funded development program. Interview, hire, and build an independent development team. As Product Owner, Utilize SCRUM/Agile methodology to rapidly propel project to a minimally viable product, with incremental functionality following initial deployment. Communicate openly with upper management; milestones, financial tracking, impediments. Work directly with CMO in developing sales and informational collateral.

On a project to project basis, utilize management skills to plan resources, and budget to fulfill customer needs. Interact with customers regularly to retain clear line of sight of project goals, progress, and any required change management. Manage project financials, and provide weekly project updates to customer with key performance indicators and executive metrics. Manage a team of project engineers across multiple sub-disciplines. Engage project team to remain compliant with company policies, while promoting cohesion within our center of excellence. This position also includes all duties assigned with previous role as senior project engineer.

Utilize time and data management skills to complete complex tasks defined in statement of work for customer, while remaining on/under budget. Responsible for the tracking of critically late hardware for production and development jet engines; both commercial and military. Administrator of the Pratt & Whitney ANDON work stop web program; responsible for maintenance and generation of metrics. Development of time saving tools to increase work output and planning capabilities for customer. Continuous communication and interaction with high level Pratt & Whitney employees. Working in this position has facilitated further growth of organizational, technical, and teamwork skills.

Monitored and managed in excess of two hundred automotive wholesale parts accounts spanning over a 30 mile radius. Specify and order parts for Falvey's Motors Inc. body shop working with estimate team. Duties included specifying correct performance and accessory parts applications, labor operations, and coordinate installation scheduling. Trained incoming personnel to the department. Monitored and maintained company property within the parameters of the five-star program. This position allowed further development of communication, leadership, and organizational skills.