Dustin Beckwith
San Diego
Summary
Dynamic Information Systems Technician with the US Navy, skilled in network configuration and technical troubleshooting. Achieved enhanced end-user satisfaction through streamlined helpdesk processes and robust cybersecurity measures. Proven ability to foster client relationships and optimize system performance, ensuring operational excellence and reliability in high-pressure environments.
Experienced with managing and supporting information systems, particularly in troubleshooting and system upgrades. Utilizes in-depth knowledge of network administration to maintain optimal system performance. Strong understanding of system security protocols and best practices, ensuring data integrity and security.
Overview
15
15
years of professional experience
Work History
Information Systems Technician
US Navy
08.2010 - Current
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Bolstered cybersecurity defenses with the implementation of advanced threat detection systems and protocols.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
- Increased employee productivity with thorough training on new software tools and processes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Developed and maintained thorough knowledge of company departments and compliance programs.
- Streamlined company operations through the installation and configuration of new software applications.
- Facilitated smooth communication between departments by maintaining a reliable email server environment.
- Used ticketing systems to manage and process support actions and requests.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Provided basic end-user troubleshooting and desktop support.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Improved system performance by implementing and maintaining network infrastructure updates.
- Enhanced data security by conducting regular vulnerability assessments and applying necessary patches.
- Maintained compliance with industry regulations by staying informed about changes in IT security standards and implementing required updates accordingly.
- Trained users on how to properly operate equipment and software programs.
- Ensured optimal hardware performance by performing routine maintenance, diagnostics, and repairs.
- Installed, configured, and patched user hardware and software.
- Implemented security policies and distributed updates to end users.
- Reduced downtime during system upgrades by successfully planning and executing seamless migrations.
- Safeguarded sensitive company data with robust backup strategies and disaster recovery plans in place.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented and maintained virtual private networks.
- Performed network security design and integration duties.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Researched and recommended new technologies and strategies for improving system performance.
- Analyzed network traffic and performance metrics to optimize system performance.
- Identified and resolved network congestion issues and bottlenecks.
Communications Specialist
US Navy
08.2010 - Current
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Conducted thorough system evaluations and recommended improvements, leading to increased performance and reliability.
- Coordinated with external agencies for joint exercises involving tactical satellite communications support and resources sharing.
- Implemented strict maintenance schedules for all communication equipment, prolonging lifespan and reducing repair costs over time.
- Optimized use of available bandwidth through effective management strategies, ensuring sufficient capacity for essential data transmission tasks during peak times.
- Developed comprehensive training programs for junior specialists, resulting in improved skillsets and knowledge.
- Trained personnel on relevant software applications, increasing proficiency levels across the team.
- Ensured security of sensitive information by adhering to strict encryption standards and protocols.
- Managed inventory of satellite communication equipment, coordinating procurement as needed to support mission requirements.
- Collaborated with cross-functional teams to develop and implement strategic plans for tactical satellite communications operations.
- Provided expert advice on appropriate communication strategies during high-stakes situations, contributing to overall mission success.
- Assisted in the development of operational procedures for new technology integration within the tactical communications framework.
- Evaluated emerging technologies in satellite communications, making recommendations for potential adoption based on mission needs.
- Troubleshot complex technical issues, minimizing downtime and maintaining seamless communication capabilities.
- Assisted in the planning and execution of field exercises, providing on-site tactical satellite communications expertise to ensure mission success.
- Enhanced team efficiency by implementing advanced satellite communication systems and protocols.
- Maintained optimal functionality of satellite equipment, ensuring uninterrupted communication during critical missions.
- Established robust backup communication plans to ensure continuity during unforeseen disruptions or failures.
- Streamlined processes for equipment setup and teardown, reducing time spent on deployment preparations.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained required level of proficiency in use of firearms.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Responded to and assisted in medical emergencies.
- Operated surveillance radar, communication systems and identification equipment.
Education
High School Diploma -
Southern Local
Salineville, OHSkills
- Network configuration
- End user support
- Remote support
- Hardware and software maintenance
- IT asset management
- Software installation
- Technical troubleshooting
- Network administration
- Active directory
- System diagnostics
- Troubleshooting skills
- Network troubleshooting
Timeline
Information Systems Technician
US Navy
08.2010 - Current
Communications Specialist
US Navy
08.2010 - Current
High School Diploma -
Southern Local
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