Dustin Bonnell
Titusville
Summary
Accommodating Commercial Parts Professional with expertise in leading and developing successful sales teams in the automotive industry. Proactive and professional team leader with a track record of success in customer service, process improvements and revenue generation. Offering 7+ years of comprehensive experience in analyzing and resolving problems and motivating high-performing associates.
Overview
7
7
years of professional experience
Work History
Commercial Parts Professional
Advanced Auto Parts
05.2019 - Current
- Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
- Created, built and maintained professional customer relationships to continue growth in commercial business.
- Built and maintained a network of second source suppliers.
- Supervised and trained staff on product knowledge, customer service and successful strategies to meet operational procedures and sales targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Worked with my Commercial Account Manager on various projects to better serve our customers in ways necessary to grow business and professional customer relations.
- Provided timely, insightful and accurate reports to upper management.
Assistant Store Manager
Advanced Auto Parts
02.2017 - 05.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Retail Parts Professional
Advance Auto Parts
08.2016 - 02.2017
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
- Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
- Implemented promotional strategies that increased overall sales performance within the department.
- Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
- Increased sales through effective merchandising displays and cross-selling techniques.
- Processed customer transactions accurately while maintaining strict adherence to company policies and procedures.
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Education
High School Diploma -
Titusville High School
Titusville, FL05.2016
Skills
- Revenue Growth
- Customer Relations
- Profit and Loss Tracking
- Employee Performance Evaluations
- Conflict Resolution Techniques
- Commercial Servicing
- Accounting Records
- Complex Problem-Solving
- Critical Thinking
- Profit Margins
- Inventory Management
- Vendor Relations
Accomplishments
- Revenue Growth: Worked with a team of six team members to make a impact on professional customer, vendor relations and product knowledge. In doing these task saw an outstanding revenue growth of over $500,000 since May of 2019
- Proud Member of the Million Dollar Sales Club with Advance Auto Parts.
Timeline
Commercial Parts Professional
Advanced Auto Parts
05.2019 - Current
Assistant Store Manager
Advanced Auto Parts
02.2017 - 05.2019
Retail Parts Professional
Advance Auto Parts
08.2016 - 02.2017
High School Diploma -
Titusville High School