Dustin Brown
Jacksonville,FL
Summary
Highly motivated, intuitive sales professional with over 15 years of experience in management and sales. Thrive at leading difficult territories and implementing sales and operational initiatives that enhance productivity, client service, and overall territory performance. Demonstrate skills in identifying and capitalizing on new growth opportunities through market analysis, product-development expertise, and keen business instincts. Persuasive negotiator able to produce optimum results through demonstrating integrity and superior product knowledge.
Overview
16
16
years of professional experience
Work History
Owner
DTB Home Services
03.2020 - Current
- Special focus in ADA compliance and home modifications, particularly for seniors and individuals with disabilities.
- Complete hands on home modification projects for clients
- Managed multiple workers for larger remodeling projects.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Account Manager Healthcare Liasion
AccentCare Home Health
08.2019 - 03.2020
- Collaborated with healthcare teams to develop patient-centered care plans.
- Coordinated care plans with interdisciplinary teams to optimize patient outcomes.Facilitated coordination between patients and multidisciplinary teams for optimal care delivery.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Taught patients and families to use at-home medical equipment.
Community Healthcare Liaison
Atkinson’s Home HealthCare
07.2017 - 04.2019
- Build, establish and maintain strong referral source relationships with case managers and discharge planners within all area hospitals within the territory.
- Conduct professional sales presentations to case managers, discharge planners, physicians, nursing facilities, dialysis clinics and any pertinent members of the healthcare community, to provide education on the services and benefit we provide their patients.
- Act as a liaison to clients, as well as patients, to ensure I resolve any problems and provide information on services and insurance to ensure ease of referral.
- Meet with patients, and or caregivers, at time of referral to review details and ensure they know what to expect moving forward, and I remain their point of contact until care begins.
- Facilitated communication between healthcare providers and families to enhance patient care coordination.
Account Manager
Apex Home HealthCare
08.2015 - 09.2016
- Develop, and maintain relationships with physicians, discharge planners, case managers, social workers, and other health care professionals who utilize home care services by regularly scheduling and conducting visits to those referral sources in order to assist in identifying those patients who may be appropriate for home health services thereby increasing the number of clients served by the agency/market.
- Conducted In-services in medical facilities to educate multiple staff members on the benefits of home health, and how to identify patients, and their needs.
- Represent the agency at health fairs, mall shows, other community service functions, and participates in civic and/or community committees as requested.
Market Outreach Specialist
NxStage Kidney Care
10.2014 - 08.2015
- Creating, and Building Market awareness through Physicians, healthcare and community outreach for 4 NxStage Kidney Care dialysis centers within the Florida territory.(Jacksonville, Orlando, Boca Raton)
- Cultivating high level relationships with decision makers within each market to increase referral volume into each dialysis center.
- Responsible for logistics, and marketing of two center grand openings.
- Worked in conjunction with the National Kidney Foundation to promote kidney health awareness, and educate the public on our Dialysis Centers during four State Kidney Walks.
- Communicate with each NxStage Kidney Care center within my region to better understand what the needs of the center are; availability, local resources, local relationships and local referral patterns.
Home Healthcare Coordinator
Nurse on Call
09.2013 - 10.2014
- Conduct programs such as; Vestibular Balance Programs, Wellness Programs, Blood Pressure Clinics, and Medication Management programs in Assisted Living Facilities and Independent Living Facilities to educate residents and their families on the benefits of home health.
- Volunteer for National Kidney Foundation, second annual Kidney Walk 2014
- Represent the agency at health fairs, mall shows, other community service functions, and participates in civic and/or community committees as requested.
Account Liaison
Heartland Hospice
05.2011 - 09.2013
- Responsible for changing the prescribing habits of hospital case managers, Neurologists, Cardiologists, Pulmonologists, and Internal Medicine physicians in the Jacksonville territory. Focus on generating relationships with Skilled and Assisted Living Facilities, building a rapport with the residents and administrators of facilities.
- Excellent relationship building skills, ranked in the top 10 % in the Jacksonville territory.
- Focus on generating relationships with Skilled and Assisted Living Facilities, building a rapport with the residents and staff of facilities.
Real Estate Agent
Waterfront Group
06.2009 - 05.2011
- Interview clients to determine what kinds of properties they are seeking
- Prepare documents such as contracts, and purchase agreements
- Coordinate property closings, overseeing signing of documents and disbursement of funds
Education
Bachelor of Science - Hospitality Management
Georgia Southern University
06.2025
Skills
- Relationship Building
- Product Management
- ADA Compliance
- Product Launch
- Team Collaboration
- Self-Motivation
- Client Acquisition and Retention
Timeline
Owner
DTB Home Services
03.2020 - Current
Account Manager Healthcare Liasion
AccentCare Home Health
08.2019 - 03.2020
Community Healthcare Liaison
Atkinson’s Home HealthCare
07.2017 - 04.2019
Account Manager
Apex Home HealthCare
08.2015 - 09.2016
Market Outreach Specialist
NxStage Kidney Care
10.2014 - 08.2015
Home Healthcare Coordinator
Nurse on Call
09.2013 - 10.2014
Account Liaison
Heartland Hospice
05.2011 - 09.2013
Real Estate Agent
Waterfront Group
06.2009 - 05.2011
Bachelor of Science - Hospitality Management
Georgia Southern University
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