DUSTIN BROWN
Orlando
Summary
Licensed CDL Class A Driver with more than 120 hours of behind-the-wheel training. Self-motivated, flexible, and reliable team player.
Qualified office manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Certified Asset Recovery (Action Towing)
08.2022 - Current
- Train new employees and delegate daily tasks and responsibilities.
- Update reports, manage accounts, and generate reports for company database.
- Count and secure cash to maintain accurate totals.
- Investigate customer complaints, identifying and changing processes to remove faults.
- Place orders, monitor usage and coordinate stocking to control office supplies.
CDL A OTR Driver
ONE LLC
02.2025 - 03.2025
- Operated long-haul trucks safely across diverse routes, ensuring timely deliveries.
- Maintained compliance with federal and state transportation regulations, enhancing operational efficiency.
- Conducted pre-trip inspections to identify vehicle issues, promoting safety and reliability.
- Managed logistics for freight loads, optimizing routes for fuel efficiency and delivery times.
Front Desk Agent
Comfort Inn & Suites
01.2019 - 08.2022
- Oversaw fast-paced front desk operations and guest needs at busy facility.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Used internal software to process reservations, check-ins and check-outs.
Customer Service Representative
CVS/ Caremark
06.2016 - 01.2019
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Warehouse Worker
Staples
03.2014 - 06.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and obstacles and kept work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
Shift Manager
Popeyes Chicken
03.2011 - 10.2015
- Supervised daily operations to ensure adherence to safety and efficiency standards.
- Trained and mentored staff on best practices for customer service and workflow optimization.
- Coordinated shift schedules to maximize team productivity and resource allocation.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
Education
Bachelor of Arts - Business Administration
Strayer University
Orlando, FL12-2027
Associate of Arts - Business Administration
Strayer University
Orlando, FL09-2025
Commercial Truck Driver CDL Class A - undefined
Valencia College
Kissimmee, FL08.2024
Skills
- Safe Driving Practices
- Vehicle Inspections
- Regulatory Compliance Understanding
- Logbook Maintenance
- Basic Mechanical Knowledge
- DOT Compliance
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling
- Conflict management
- Training and coaching
Certification
- Florida CDL Class A
- Entry Level Driving Training (ELDT)
- ServSafe Food Protection Manager
- CPR
Timeline
CDL A OTR Driver
ONE LLC
02.2025 - 03.2025
Office Manager
Certified Asset Recovery (Action Towing)
08.2022 - Current
Front Desk Agent
Comfort Inn & Suites
01.2019 - 08.2022
Customer Service Representative
CVS/ Caremark
06.2016 - 01.2019
Warehouse Worker
Staples
03.2014 - 06.2016
Shift Manager
Popeyes Chicken
03.2011 - 10.2015
Commercial Truck Driver CDL Class A - undefined
Valencia College
Bachelor of Arts - Business Administration
Strayer University
Associate of Arts - Business Administration
Strayer University
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