Dustin Bruni

• Delivered exceptional member service by assessing needs and facilitating transactions, including account openings and servicing existing accounts.
• Educated members on financial management options using MACU tools and resources, promoting relevant products through consultations.
• Resolved member complaints by identifying issues, providing effective solutions, and ensuring follow-up for resolution.
• Completed daily operational tasks with accuracy and efficiency. Engaged customers through effective interpersonal skills, fostering positive relationships.
• Developed and maintained courteous and effective working relationships.

• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
• Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
• Supported client using principles of applied behavior analysis.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Trained clients to apply appropriate social skills and behavior modification techniques.

• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
• Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
• Supported client using principles of applied behavior analysis.
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Helping young adults integrate into society.

• Helping young adults integrate into society.
• Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
• Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
• Supported individuals with developmental delays to help build communication, social and daily living skills.
• Helped students develop organizational, time management and study skills.
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Assisted mentees in developing self-confidence and positive self-image.

• Trained and mentored new employees to maximize team performance.
• Maintained safe working environment by observing safety procedures, policies and regulations.
• Evaluated employee performance and coached and trained to improve weak areas.
• Supervise students in residential setting while teaching pro social behaviors and living skills.
• Provide best practice residential care in therapeutic setting through participation in multidisciplinary treatment team approach.
• Exemplify positive relational role model for students through personal dress, grooming, attitude, behavior and appropriate use of intervention model.
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Built strong relationships with patients through positive attitude and attentive response.

• Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
• Supported individuals with developmental delays to help build communication, social and daily living skills.
• Helped students develop organizational, time management and study skills.
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Develop close, personal, and emotionally supportive relationships with students to coach them in their treatment progression.
• Implement clinical treatment plans as outlined by Treatment Team, and assure team members also understand expectations.
• Measured team performance and reported metrics to leadership team members.
• Reliably intercede and successfully mediate any conflicts at hand, or any time student needs support and guidance.
• Attend weekly Treatment Team meetings, coming prepared to report on therapeutic progression or digression of students.
• Work collaboratively with clinical Therapists and other Treatment Team members to develop strategic goals and objectives for each student that will guide them forward in their healing.
• Participate in wide variety of activities with students, encouraging and supporting them to develop skills associated with tasks.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.

• Followed call center protocols when notifying participants of call purpose and use of information.
• Gathered data and insights from participants during telephone interviews.
• Documented records of call information.

• Call and conduct more than 50 political survey's daily. • Read script verbatim and remain professional with angry respondents.

• Was awarded interviewer of the month.

• Conducted interviews with participants to assess eligibility.

• Obtained updated contact information from all subjects and verified data for accuracy

• Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
• Worked holidays and weekends depending on shifting needs of project.
• Painted surfaces using brushes, spray guns, and paint rollers.
• Protected surfaces from damage and spills by using drop cloths prior to and during painting.
• Met with customers to take measurement for estimate on cost of job. Prepared work areas, Covered customer's personal belongings to protect from paint spills and other preventable damages.
• Spoke with customers to make sure job was satisfactory. Left job site making sure customer knew if any problems arose, that customer could call and we would return within 24hrs to address their concerns.