With fifteen years in the Food Service Industry, I have acquired quite a few skills in many areas. Striving for consistency, efficiency, and excellence have always been the cornerstones of my work ethic and professional attitude.
Overview
4
4
years of professional experience
Work History
General Manager
Parlor Doughnuts & Coffee
Nashville, TN
11.2023 - Current
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Ensured compliance with local health department regulations regarding food safety standards.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Trained employees on duties, policies and procedures.
Shift Manager
Hugh Baby's BBQ & Burger Shop
Nashville, TN
06.2021 - Current
Upheld company standards and compliance requirements for operations
Positioned skilled staff in key areas throughout shift to optimize department productivity
Reported employee behavioral issues, losses and customer complaints to upper-level management
Enhanced operations and boosted productivity through employee training, coaching and assignments
Reinforced rules to promote superior employee performance
Directed and led employees and team members on effective operations, methods and procedures
Directed employees through daily routines
Managed inventory and ordered new products when inventory was running low
Trained new employees on company policies, procedures, techniques and customer service standards
Cross-trained in every store role to maximize operational knowledge.
Pastry Assistant
East Park Donuts and Coffee
Nashville, TN
04.2020 - 02.2021
Responsible for following and executing recipes developed by ownership and management
Maintain product loss to a minimum ensuring as much profitability as possible
Checking in deliveries along with organizing incoming shipments maintaining FIFO(First In First Out) principles
Communicating with Front of House staff ensuring they have the ingredients needed to create a happy and efficient customer experience.