Dustin Burns
Myrtle Beach,SC
Summary
I am a young yet experienced Assistant Manager/Team Lead with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
3
3
years of professional experience
Work History
Team Lead
Dilly Donuts
Pittsburgh, PA
08.2024 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
Assistant Manager
T-Mobile
Murrells Inlet, SC
10.2022 - 08.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Lost Prevention Officer
Hilton Grand Vacations Club
Myrtle Beach, SC
01.2022 - 10.2022
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Analyzed video surveillance footage to identify potential criminal activity.
- Inspected merchandise for signs of tampering or damage.
- Conducted internal investigations into employee theft or policy violations.
- Interacted with customers in a professional manner when confronting suspected theft cases.
- Provided training to staff on loss prevention policies and procedures.
- Ensured compliance with all local laws related to Loss Prevention.
- Participated in the development of operational strategies for reducing shrinkage levels.
- Assisted in the implementation of new technologies such as electronic article surveillance systems or CCTV cameras.
- Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
- Collaborated with store personnel on the execution of security plans during special events.
Education
High School Diploma -
Carolina Forest High School
Myrtle Beach06-2020
Associate of Applied Science - Business
Horry George Town Technical
Myrtle Beach, SCSkills
- Production Monitoring
- Schedule Management
- Trend tracking
- Regulatory Compliance
- Performance monitoring
- Work assignment delegation
- Quality Control
- Diversity and Inclusion
- Product Management
- Complaint resolution
Timeline
Team Lead
Dilly Donuts
08.2024 - Current
Assistant Manager
T-Mobile
10.2022 - 08.2024
Lost Prevention Officer
Hilton Grand Vacations Club
01.2022 - 10.2022
High School Diploma -
Carolina Forest High School
Associate of Applied Science - Business
Horry George Town Technical
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