Dustin Calhoun
Midlothian,TX
Summary
Highly skilled Account Manager with background in managing preferred accounts. Demonstrated ability to build strong client relationships, drive revenue growth and deliver high levels of customer satisfaction. Strengths include strategic planning, problem-solving abilities and effective communication skills. Previous work has consistently resulted in improved account performance and increased client retention rates.
Overview
13
13
years of professional experience
Work History
Senior Fleet Manager
Pam Transport
08.2024 - Current
- Use Hemispheres to plan Primary loads base on current Driver request
- Work Closely with Account Managers to assure proper appointments and Service
- Manage OTR and LTO Drivers
- Coordinate Pickups and Deliveries based equipment availability
- Retire old equipment to various terminals
- Seat New Drivers and Onboard recent CDL graduates
Account Manager
Western Flyer Express
Midlothian, TX
06.2019 - 07.2024
- Daily meetings with new and current customers for freight needs
- Worked closely with sales to assure service and customer satisfaction
- Management of company assets
- Tracked and traced all loads
- Made sure trailer pools met customer requirements
- Pulled loads through EDI
- Inside sales account management for brokered freight for multiple customer contracts
- Proficient in AS400 system and Oracle SCM
- Extensive experience with freight negotiations
- Load Planner for reefer and dry van divisions
- Transportation/Fleet Management/Load Planning of contracted and company drivers in accordance with DOT safety regulation
- Planner for optimizing network utilization of fleet
- Supervise day to day operations providing creative solutions to meet production requirements
- Proficient in Excel, Office Suite applications
- Weekend operations management
Service Manager
Buffalo Wild Wings
Waxahachie, TX
01.2014 - 06.2019
- Profit and Loss Management for1 million/wk
- + sales in store
- Service Manager of65 employees
- Marketing manager for operations, as well as developing ideas to meet company expectations of loyalty program and Feedback Survey program
- Customer retention strategy creation
- Talent Acquisition for all FOH and BOH positions
- Bar Manager, Alcohol Inventory procedures work closely with vendors to keep inventory levels accurate
- Actual vs Theoretical Food Cost calculation on weekly basis
- Experienced in Workflow entry, Daily Operations, Scheduling for FOH, manage kitchen staff on a regular basis
- Knowledgeable of procedures for receiving product, accounting and other financial operations
- Trained employees on bartending protocol and proper alcohol handling
- TABC and Food handler certified
- Management training, Manager Servsafe food and Servsafe Alcohol certified
Logistics Coordinator
Prairie Petfood Ingredient
Bardwell, TX
06.2012 - 01.2014
- Schedule Pick-Ups for shipments, schedule for employees, payroll as well as front office management
- Coordinate with customers to ensure proper deliveries
- Book online and communicate with truck lines for rates
- Approve time sheets for delivery
- Monitor cargo shipments through system
- Create and sustain relationships with suppliers for procurement of raw materials
- Document inventory supply; prepare and submit report documentation
Installer
Duval3 Inc
Ennis, TX
09.2011 - 10.2012
- Installment of electrical equipment on cellphone sites across the state of TX
- Travel to different areas of the state for periods of time
- Laying conduit for running electrical wires for the cellphone building
- Operating different machines for the needs of each job, Heavy Machinery, back loader, ditch witch and heavy tools such as Hole saw, skill saw and other heavy duty handheld tools
- Some Entry level HVAC maintenance experience
- Movement and storage or large operational machines and equipment necessary for job specific purposes
Education
BBA in Management -
University of Texas at Arlington
Arlington, TXAssociates Degree - Biology
Navarro College
Skills
- Customer training
- Lead prospecting
- Account development
- Preparing contracts
- Market forecasting
- Trend forecasting
- Accounts payable/receivable
- Customer rapport
- Client relationship building
- Strong lead development skills
- Customer relationships
- Acquiring new customers
- Operations
- Client development
- Hospitality and accommodation
- Report writing
- Project management
Timeline
Senior Fleet Manager
Pam Transport
08.2024 - Current
Account Manager
Western Flyer Express
06.2019 - 07.2024
Service Manager
Buffalo Wild Wings
01.2014 - 06.2019
Logistics Coordinator
Prairie Petfood Ingredient
06.2012 - 01.2014
Installer
Duval3 Inc
09.2011 - 10.2012
BBA in Management -
University of Texas at Arlington
Associates Degree - Biology
Navarro College